Abram Wahba

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.

• Help customers with the Application Process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Provide accurate, valid and complete information by using proper procedures.
• Utilize computer technology to enhance the customers’ experience.