Nasim Mohamed
Grapevine
Summary
Dynamic professional with extensive experience as a Travel Agency Manager at Harar Travel & Tour, where I elevated sales by 40% through innovative marketing strategies. Skilled in project management and problem-solving, I excel in team collaboration and customer engagement, ensuring exceptional service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Airport Customer Service Agent
Envoy Air
Dallas
09.2021 - Current
- Verified passenger information and sensitive data to prevent unauthorized access.
- Enhanced airport ticketing systems to ensure efficient passenger processing.
- Collaborated with airline staff and security teams to address operational issues.
- Resolved issues with boarding pass issuance and baggage handling systems during high-traffic periods.
Travel Agency Manager
Harar Travel & Tour
Dallas
07.2017 - Current
- Supervised day-to-day activities at the travel agency, focusing on booking arrangements and vendor interactions using Native SABRE.
- Supervised travel agents, delivering training for enhanced performance.
- Elevated agency sales by 40% through refined marketing approaches and robust customer engagement.
- Efficiently managed client complaints to maintain satisfaction levels.
Rental Car Supervisor
Enterprise
Dallas
11.2018 - 06.2021
- Managed rental car activities including strategic fleet control, reservation tasks fulfillment, and customer care.
- Trained staff to adhere to company policies and deliver outstanding service.
- Optimized customer service protocols to decrease wait times by 30%.
- Managed long-term rental arrangements with business clients.
Customer Service Cashier
Dollar Tree
White Bear Lake
12.2016 - 07.2017
- Efficiently operated cash register, processing various payment types.
- Delivered courteous and timely assistance to customers.
- Arranged shelves and structured inventory to enhance store display and storage requirements.
- Enhanced efficiency by providing support at peak times and during store start/end of day processes.
Education
Bachelor of Science - Mechanical Engineering
Dallas College
Dallas, TX12-2026
Bachelor of Science - Mechanical Engineering
The University of Texas At Arlington
Arlington, TX12-2026
Skills
- Computer-aided design
- Thermal analysis
- Finite element analysis
- Project management
- Data analysis
- Technical documentation
- Problem solving
- Team collaboration
- Microsoft forms
- Office 365 migration
- Native SABRE
Timeline
Airport Customer Service Agent
Envoy Air
09.2021 - Current
Rental Car Supervisor
Enterprise
11.2018 - 06.2021
Travel Agency Manager
Harar Travel & Tour
07.2017 - Current
Customer Service Cashier
Dollar Tree
12.2016 - 07.2017
Bachelor of Science - Mechanical Engineering
Dallas College
Bachelor of Science - Mechanical Engineering
The University of Texas At Arlington
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