Abram Mercado
New York,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scholar Recruiter
Success Academy Charter Schools
04.2023 - Current
- Organized and participated in outreach events aimed at promoting public understanding of scholarly research and its implications for society.
- Collaborated with fellow scholars for interdisciplinary research projects, resulting in high-quality publications and presentations.
- Enhanced research capabilities by implementing innovative methodologies and techniques in scholarly studies.
- Led successful collaborations across institutions, resulting in joint publications or externally funded research grants.
- Organized workshops and seminars to facilitate knowledge exchange among scholars from diverse backgrounds and disciplines.
Performance Marketing Lead
Easy Booking
03.2022 - Current
- Managed cross-channel campaigns, resulting in higher conversion rates.
- Trained junior team members in best practices for digital advertising platforms, fostering a culture of continuous learning and improvement.
- Refined attribution models to accurately assess channel-specific impact on overall revenue growth.
- Streamlined bidding strategies for paid search and social campaigns, maximizing return on ad spend.
- Increased campaign effectiveness by implementing data-driven performance marketing strategies.
On Site Technician
Digital Technology Professionals
05.2011 - Current
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Replaced defective cables, computer components and securely connected new items to existing structures.
- Tested cables, computer products for conformance with specifications to satisfy customers' work orders.
- Filled out work orders, repair logs, and maintenance plans to document work completed.
- Provided expert advice to clients on best practices for maintaining their technology infrastructure.
Technician
Geek Squad - Best Buy
01.2011 - 06.2011
- Managed quality control and maintained high level of customer satisfaction.
- Completed logs and job reports for completed and pending service calls at shift end.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Hooked up wiring, tubes, and cables per specifications.
Education
Associate's Degree - Information Technology
Monroe College
The Bronx, NYCCENT - Cisco Networking
Co-op Tech
New York, NY06.2012
High School Diploma -
Co-op Tech
New York, NY06.2011
Skills
- Component Repairs
- Troubleshooting and Diagnostics
- People Skills
- Fast Learner
- Work Ethic
- Organizational Skills
- Computer Skills
- Data Management
- Data Interpretation
- Complex Problem-Solving
- Fluent in Spanish
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- I've traveled to more than 30+ countries where i have worked and volunteered in many actives, programs and projects.
Certification
- A+ certification
- N+ certification
- MSCE+
- TIPS
Musician
- Piano
- Guitar
- Drums
- Percussion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Russian
Elementary
Timeline
Scholar Recruiter
Success Academy Charter Schools
04.2023 - Current
Performance Marketing Lead
Easy Booking
03.2022 - Current
On Site Technician
Digital Technology Professionals
05.2011 - Current
Technician
Geek Squad - Best Buy
01.2011 - 06.2011
Associate's Degree - Information Technology
Monroe College
CCENT - Cisco Networking
Co-op Tech
High School Diploma -
Co-op Tech