ABRAN LOPEZ
Riverbank,CA
Summary
IT support professional passionate about technology and solving technical problems. Experienced in supporting end users in educational and manufacturing environments. Currently pursuing a Bachelor's degree in Information Technology while continuing to build hands-on experience in technical support and IT infrastructure.
Overview
1
1
Certification
2
2
years of professional experience
Work History
IT Intern
Stanislaus Food Products
06.2026 - Current
- Delivering IT support across multiple facilities by troubleshooting hardware, software, network and printer-related issues, and Microsoft 365 applications.
- Managing service requests and incident tickets through Jira, ensuring timely resolution and effective communication with end users.
- Supporting asset inventory management, device deployments, and on-site technical operations while maintaining IT documentation and supporting information management through SharePoint.
Help Desk Technician Substitute
Sylvan Union District
11.2025 - Current
- Repairing Chromebooks by replacing screens, cameras, cables, and casing components, reducing device downtime.
- Tracking and managing device inventory and asset records to support accurate lifecycle and deployment oversight.
- Travel between school sites to resolve staff tickets on-site, minimizing disruption to classroom operations.
Help Desk Technician
Riverbank Unified School District
09.2024 - Current
- Configured and troubleshot printers across school sites, resolving connectivity and hardware issues for staff.
- Replaced defective keyboards, touchpads, screens, speakers, and batteries to restore full device functionality.
- Configured and connected projectors to the school network via Ethernet, enabling wireless classroom use.
- Reimaged computers to restore functionality and ensure standardized configurations across devices.
HR Assistant/Administrative Assistant
Riverbank Unified School District
- Managed front office operations by assisting visitors, answering inquiries, serving as a bilingual point of contact for families and staff, and supporting student enrollment processes.
- Handled sensitive student and employee records with a high level of confidentiality while supporting HR and administrative operations through document verification, record maintenance, and daily office support.
Education
Bachelor’s of Information Technology -
Western Governors University
Salt Lake City, UT12-2026
High School Diploma -
Connecting Waters Central Valley
Modesto, CA05-2024
Skills
- Microsoft 365
- Inventory Management
- Ticket Support
- Hardware Repair
- Customer Service
- Bilingual
- Documentation
- DHCP & VLAN Config
- Active Directory Fundamentals
- Windows/Linux CLI Commands
- VM setups
- VoIP Phone Support
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security +
- AWS Certified Cloud Practitioner
- ITIL 4 Foundation
- LPI Linux Essentials
Timeline
IT Intern
Stanislaus Food Products
06.2026 - Current
Help Desk Technician Substitute
Sylvan Union District
11.2025 - Current
Help Desk Technician
Riverbank Unified School District
09.2024 - Current
HR Assistant/Administrative Assistant
Riverbank Unified School District
Bachelor’s of Information Technology -
Western Governors University
High School Diploma -
Connecting Waters Central Valley