Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Abrar Shafi

Brooklyn,USA

Summary

A dedicated and energetic student with strong leadership qualities, advocating for the underserved, seeking opportunities in Finance, equipped with organizational skills, and proficient in both Apple and Microsoft applications, aiming to contribute problem-solving skills in a fast-paced work environment. Currently pursuing education in The City College of New York (CCNY) and eager to apply expertise in a challenging role. Seeking employment in a dynamic setting and finance fields where my skills and enthusiasm can thrive.

Overview

4
4
years of professional experience

Work History

Customer Service

Lowe's Home Improvement
05.2023 - Current
  • Expertly addressing customer inquiries, concerns, and complaints, ensuring prompt issue resolution both in-person and over the phone.
  • Utilizing in-depth product knowledge to guide customers in making informed purchasing decisions based on their needs.
  • Processing transactions accurately and efficiently using the point-of-sale system, securely handling cash, credit, and electronic payments.
  • Collaborating with cross-functional teams to streamline operations and elevate the overall customer experience.
  • Contributing to surpassing sales targets by skillfully upselling complementary products and services during interactions.

Ebay Store Owner

01.2024 - Current
  • Opened, stocked, and maintained an independent eBay store, with sales revenue to date exceeding $15,000 and a 100% + positive customer feedback score based on over 100 individual transactions.
  • Handled all aspects of product acquisition, photography, online sales, order fulfillment, and customer service.

Crew Member

Etto Espresso Bar
01.2022 - 02.2023
  • Prepared and served products according to quality standards in a fast-paced environment while adhering to food safety guidelines; executed 50+ orders per hour with 93% accuracy.
  • Delivered exceptional customer experiences through friendly interactions and prompt service; maintained a 97% positive feedback rating from guests and reduced wait time by 10%.

Camp Staff

Summer Youth Employment Program
07.2021 - 02.2022
  • Supervised groups of 10-15 campers during daily activities.
  • Planned and executed engaging camp-wide games and events by maintaining a safe environment.
  • Created a welcoming and inclusive environment for all campers, resulting in increased participation and positive feedback from parents.

Education

BBA - Finance

The City College of New York
New York, NY
07-2027

School For Classics High School
Brooklyn, NY
06.2022

Skills

  • Microsoft excel
  • Networking / Public Relations
  • Leadership / Teamwork
  • Microsoft Office Suite
  • Microsoft Word
  • Customer service
  • Basic python coding
  • Cash Handling

Languages

English
Bangla
Hindi

Awards

Principal List Academic Achievement Award, Stem-Scholars Completion Certificate

Timeline

Ebay Store Owner

01.2024 - Current

Customer Service

Lowe's Home Improvement
05.2023 - Current

Crew Member

Etto Espresso Bar
01.2022 - 02.2023

Camp Staff

Summer Youth Employment Program
07.2021 - 02.2022

BBA - Finance

The City College of New York

School For Classics High School

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