Minette Djema
Fort Worth,TX
Summary
Hardworking, accustomed to fast-paced call center environment. Quicklyenvironment.Quickly and effectively understands and resolves customer concerns driving satisfaction while meeting demanding business objectives. Well versed in customer care and best practices.
Overview
3
3
years of professional experience
Work History
Customer Service
Blink Charging
01.2020 - 11.2022
- Interacted with customers and employees to resolve customer service concerns.
- Answering Incoming callas
- configurating and activing chargers
- commission charge
- learn and gather information for charger
- assist equipment setup operation equipment adjustment troubleshooting 'Dianostictroubleshooting'dianostic testing 'and minor preventive maintenance tasks to meet all standard for safety' quality
- and efficiency
- gather the information for standard of new configuration that will be the standard configuration
- assisting wiith urge inquiries and escalated suppeort cares.
Education
Associate of Applied Science - Business Information Management
Interactive College Of Technology
Chamblee,GA2018
Skills
- Hardware
- Zendesk
- Sales force
- Customer service
- Excel
- Technical Support
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Speaking
- Active listening
- Active learning
Languages
English
Full Professional
French
Native or Bilingual
Portuguese
Limited Working
customer service
CUSTOMER SERVICE
Diagnosing ang solving customer technology and software issues.
Helping with all coputer systems hardware
Installiung configuring,and updating harwareand software,as well as fixing any issues related to equipment that may come up on daily basis
OFFICE ASSISTANT
Clarkson community center Feb2018
Processed and recorded customer information utilizing excel.
Front desk customer service-greeted and assisted customer
Answered incoming calls.
REFERENCES
Refences provided upon request
Timeline
Customer Service
Blink Charging
01.2020 - 11.2022
Associate of Applied Science - Business Information Management
Interactive College Of Technology
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