Jonathan Valentic
Corpus Christi
Summary
Customer Service Specialist transitioning into IT, with foundational skills in hardware, software, networking, and cybersecurity. Self-motivated learner with hands-on experience and strong problem-solving and communication skills, ready to contribute as an IT professional.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant, Checker & Gas Station
H-E-B
Corpus Christi
07.2019 - Current
- Delivered high-quality customer service across multiple departments, including front-end checkout, customer service desk, and fuel station operations.
- Served as a Checker, operating POS systems efficiently while providing fast and friendly service in a high-volume retail environment.
- Worked as a Customer Service Representative, assisting with returns, refunds, loyalty programs, and resolving customer concerns professionally.
- Gas Station Attendant, ensuring fueling area safety, assisting with pump issues, handling transactions, and maintaining cleanliness.
- Demonstrated flexibility, strong communication, and problem-solving skills in a variety of customer-facing roles.
Foreperson
Asplundh Tree Expert, LLC
09.2018 - 01.2019
- Managed crews and coordinated daily on-site tasks.
- Delivered employee training and ensured adherence to safety protocols.
- Troubleshoot operational challenges and communicate effectively with team members.
Education
High School Diploma -
Mary Carroll
Skills
- CompTIA A
- Hardware
- Software
- Networking
- Security basics
- Windows
- Linux
- C
- Basic command line
- Scripting
- Bash
- Windows CMD
- Virtualization
- VirtualBox
- Hardware troubleshooting
- Cybersecurity fundamentals
- Customer service
- Communication
- Problem solving
- Team leadership
Projects
Custom Network Optimization Tool, Developed a lightweight Windows-based tool in C++ to enhance network efficiency and reduce latency for local applications., C++, Implemented socket-level adjustments, custom threading logic, and Windows command-line utilities to improve responsiveness in client-server communication. Game Network Hit-Registration Powershell Script, Created a PowerShell script to optimize networking parameters and reduce input latency for online games (e.g., Call of Duty)., PowerShell, Tuned QoS policies, disabled background services, and applied adapter-level tweaks to improve packet consistency and hit registration in game.
Awards
- Currently pursuing Google Cybersecurity Professional Certificate (Coursera)
- Self-taught IT foundations in CompTIA A+ concepts and practical labs
Languages
English
Timeline
Customer Service Assistant, Checker & Gas Station
H-E-B
07.2019 - Current
Foreperson
Asplundh Tree Expert, LLC
09.2018 - 01.2019
High School Diploma -
Mary Carroll