Angel Castro
Customer Service Representative
San Diego,California
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Vinyl Installer
Ride Decals San Diego
01.2017 - 07.2025
- Develop and sustain relationships with existing and new customer base. Successfully assisted customers in-person, via telephone and email with purchases, transactions, returns and inquiries.
- Performed the installation of vinyl wraps onto boats, vehicles and various other customer property.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fulfillment Center Associate
Amazon
01.2022 - 01.2022
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
Sales Representative / Candle Maker
California Candle Gallery
01.2016 - 01.2017
- Tasked with the creation of intricate candles at the seaport village location. Interacted with a large number of customers on a daily basis, assisting them with any questions or concerns.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Overnight Stocker
Dollar Tree
01.2015 - 01.2016
- Tasked with the organization and unpacking of merchandise from company trucks onto store shelves.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Network + (Expected)
11-2025
Certified -
COMPTIA A+
04-2025
High School Diploma -
Mount Miguel High School
San Diego, CA06-2015
Skills
- COMPTIA A
- Troubleshooting
- Customer service
- Operating Systems
- Active listening
- Computer Hardware
- Call center experience
- Networking
- Conflict resolution
- Customer Service
- Security Fundamentals
- Software/Hardware Install
- Mobile Devices
Certification
CompTIA A+
Language
English (Fluent)
Spanish (Fluent)
Timeline
Fulfillment Center Associate
Amazon
01.2022 - 01.2022
Customer Service Representative / Vinyl Installer
Ride Decals San Diego
01.2017 - 07.2025
Sales Representative / Candle Maker
California Candle Gallery
01.2016 - 01.2017
Overnight Stocker
Dollar Tree
01.2015 - 01.2016
Network + (Expected)
Certified -
COMPTIA A+
High School Diploma -
Mount Miguel High School
References
Devin, Bauman, Building your Brand / CEO, devinbaumandesigns@gmail.com, 760-577-0113
David Estrada
Family Health Center Phone: 619-569-7464
Hobbies
Fishing in both Saltwater and Freshwater (Although i'm allergic to fish)
Music
Film Photography