Abreanna Ferguson
Atlanta,GA
Summary
FAA-certified flight attendant with experience providing exceptional customer service, ensuring passenger safety, and maintaining compliance with federal aviation regulations. Skilled in communication, problem-solving, emergency preparedness, and creating positive passenger experiences in fast-paced environments. With a strong commitment to safety, professionalism, and teamwork, seeking to contribute excellent service and operational excellence as a Flight Attendant with Delta Airlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
SOUTHWEST AIRLINES
02.2026 - Current
- Completed over 1000 hours of international and domestic flights within Boeing commercial aircrafts holding up to 175 passengers.
- Assist passengers stow carry-on luggage through efficient stowing techniques.
- Ensure adherence to FAA and company regulations, using mediation training to defuse high-level situations, preventing them from reaching emergency levels.
- Conduct pre-flight cabin inspections and verify operational readiness of emergency equipment.
- Collaborate closely with flight crew members to promote safe and efficient operations.
- Support a positive onboard environment for passengers from diverse backgrounds.
- Maintain composure and professionalism during operational changes, delays, and high-volume travel periods.
Flight Attendant
ENDEAVOR AIRLINES
10.2021 - 05.2025
- Ensured passenger safety through thorough pre-flight checks and adherence to emergency procedures, while following FAA regulations.
- Flew short-haul regional flights, working both on reserve and on a rotating line holder schedule.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Instruct and demonstrate use of emergency equipment as well as checked for safety compliance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Facilitated communication between flight deck and cabin crew to ensure seamless operational flow.
Dental Treatment Coordinator
Vincent Dental
04.2020 - 12.2025
- Boosted patient retention through exceptional service and rapport building.
- Ensured seamless communication about patient needs with dental professionals.
- Coordinated scheduling and treatment plans to optimize clinic workflow.
- Helped check in and check out patients on a daily basis.
Education
Bachelor of Arts - Communications
Oglethorpe University
Atlanta, GA05-2016
High School Diploma - undefined
Shiloh High School
05-2013
Skills
- Passenger Safety & Security
- FAA Regulatory Compliance
- Emergency Procedures
- CPR & First Aid Certified
- Customer Service Excellence
- Crew Resource Management
- Problem Solving
- Adaptability & Professionalism
- Conflict resolution
- Communication Skills
Certification
FAA Flight Attendant Certified
CPR Certification
First Aid Certification
Timeline
Flight Attendant
SOUTHWEST AIRLINES
02.2026 - Current
Flight Attendant
ENDEAVOR AIRLINES
10.2021 - 05.2025
Dental Treatment Coordinator
Vincent Dental
04.2020 - 12.2025
High School Diploma - undefined
Shiloh High School
Bachelor of Arts - Communications
Oglethorpe University