JOHN ANTHONY SCHAUF
Oklahoma City
Summary
Delivered tailored support and exceptional customer service to a wide range of passengers, including those with special needs, ensuring safety and comfort during flights.
Fostered teamwork and provided reliable service in fast-paced environments to enhance passenger experiences.
Led safety briefings and emergency response drills to ensure preparedness among crew members. Cultivated a customer-centric environment by addressing passenger needs and concerns promptly. Fostered teamwork and collaboration among crew to enhance service delivery.
Led initiatives to enhance customer service quality and team collaboration. Cultivated strong relationships with passengers through effective communication. Championed a welcoming environment that prioritized guest comfort and satisfaction.
Led initiatives to enhance passenger safety and service quality. Managed difficult passenger situations effectively, fostering a positive travel experience. Recognized for outstanding customer service and approachability in high-pressure environments.
Led initiatives to exceed performance targets in high-pressure environments. Developed and executed strategic plans to drive organizational success. Fostered a culture of continuous improvement to enhance team effectiveness and operational efficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
Las Vegas, NV
01.2021 - Current
- Oversaw cabin operations to maintain a clean and organized environment before and after each flight. Managed inventory of supplies to ensure availability of food, beverages, and safety equipment.
- Managed required paperwork and reports to ensure compliance with airline procedures and enhance operational efficiency.
- Oversaw passenger boarding processes to enhance efficiency. Fostered a comfortable environment during flights. Resolved inquiries and requests to maintain high service standards.
- Enabled efficient flight operations by collaborating closely with flight crew to ensure optimal service delivery.
- Conducted comprehensive pre-flight safety briefings to ensure passenger safety through effective demonstration of safety equipment and adherence to safety protocols.
Caregiver
Self-employed
Modesto, CA
01.2016 - 10.2018
- Supported elderly mother with daily living tasks, fostering companionship and promoting overall well-being through active engagement.
- Administered prescribed medications and planned and prepared nutritious meals and snacks according to dietary requirements.
- Facilitated high-quality care delivery by documenting and communicating care provided, changes in condition, and any incidents or concerns to the assigned healthcare professional.
Chauffeur
Uber Technologies
Modesto, CA
01.2014 - 01.2016
- Administered exceptional customer service and maintained a professional and courteous driving attitude while promptly and safely delivering passengers to their desired locations.
- Supported passengers with getting in and out of the vehicle, managed the loading and unloading of luggage, and optimized passengers' experience and comfort throughout the journey.
- Ensured proper functioning of the vehicle before and after service and planned the most efficient routes to reach destinations while complying with traffic rules and safety regulations.
Commercial Truck Driver
C.R England
Salt Lake City, Utah
01.2012 - 01.2013
- Spearheaded transportation services to promptly and safely deliver goods within the United States, running 30,000 miles in a commercial 53-foot refrigerated unit.
- Planned routes effectively to meet delivery schedules, assisted with loading and unloading of items, acquired and verified delivery instructions, and completed required paperwork.
- Administered safety inspection and preventive maintenance to ensure the overall safety and functionality of the vehicle, managed logs and records as per DOT regulations, and complied with all laws on commercial vehicle operations.
- Earned a commercial driving license after completing a 20 days intensive classroom and driving range program with distinction.
Medical Leave
01.2011 - 01.2012
- Exhibited resilience, perseverance, and personal responsibility while taking time off to efficiently manage a medical condition and improve overall health and wellness.
Flight Attendant
US Airways
Phoenix, Arizona
01.2006 - 01.2011
- Executed all operational activities on domestic and international flights per established standards, policies, and regulations.
- Ensured superior customer experience by addressing passengers' concerns, demonstrating empathy, resolving problems, and efficiently supported passengers in emergencies.
- Enhanced safety by inspecting safety equipment, announcing and demonstrating safety procedures, and verifying passengers' compliance with safety regulations throughout all stages of flight.
- Inspected onboard first aid and emergency equipment to ensure functionality and adequately stock the passenger cabin with food, beverages, and blankets.
- Served passengers food and beverages and dispensed items for comfort and entertainment, including pillows, magazines, and headsets.
Dining Car/Train/Sleeping Car Attendant
Amtrak
Los Angeles, CA
01.2009 - 01.2010
- Coordinated a properly functioning restaurant serving America's rail passengers on a dining car traveling over 80 miles per hour.
- Served daily breakfast, lunch, and dinner to 180 passengers and delivered top-notch customer service.
- Assisted passengers with special requests and promptly addressed issues and concerns while maintaining the organization's integrity and ensuring passengers' satisfaction.
Fleet Sales Manager/Automobile Sales Consultant
Modesto Toyota
Modesto, CA
01.2005 - 01.2006
- Developed and implemented sales strategies to promote fleet sales resulting in consistently exceeding sales quota and increasing unit sales in the fleet internet division.
- Researched market trends, forecasted customers' needs, identified improvement areas, and captured opportunities to enhance business growth and revenue generation.
- Earned promotion from Sales Consultant to Fleet Manager for achieving over 90% positive customer satisfaction surveys.
Chauffeur
A.B.C. Sedans & Limousines
Soquel, CA
01.2002 - 01.2005
Campaign Officer
Grassroots Campaigns
Santa Cruz, CA
01.2002 - 01.2005
Front Desk Officer
Holiday Inn Express
Salida, CA
01.2002 - 01.2005
Purser/Flight Attendant
Northwest Airlines
St. Paul, Minnesota
01.1988 - 01.2002
Assistant Store Manager
Jarman Shoes
Modesto, CA
01.1987 - 01.1988
Education
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St. Josephs College
Los Altos, Californiaundefined
Central Catholic High School
Modesto, CaliforniaSkills
- Possesses outstanding ability to remain calm and professional while efficiently managing emergencies and high-pressure situations
- Strong communication and interpersonal skills to interact with diverse individuals and convey clear instructions, information, and announcements to passengers and crew members
- Adept in identifying and solving problems, saving the company time and money, and maintaining the brand's integrity while achieving high customer satisfaction
- Demonstrated prowess in working closely with diverse crew members, including pilots, co-workers, and ground staff, to ensure a smooth and efficient flight experience
- Excel in maintaining high-performance customer service culture by listening, empathizing, and responding to passengers' needs and concerns in compliance with strict grooming and professional standards
- Excellent organization and multitasking abilities to coordinate competing responsibilities simultaneously, such as assisting passengers, serving meals, and responding to emergencies
- Flight Operations
- Customer Service
- In-Flight Services
- Safety & Security Management
- Emergency Equipment Operation
- General Health & Fitness
- Medical Emergency Management
- Crisis Management
- Emergency/Evacuation Procedures
- Strategic Planning
- Conflict Management
- Beverage Service
- Cabin Maintenance
- Crew Coordination
- Regulatory Compliance
- Process Improvement
- Training & Development
- Crew resource management
- Evacuation procedures
- Excellent communication
- Airline policies
- Speech clarity
- Safety demonstrations
- Sales and marketing
- Passenger interaction
- Training and development
- Creative thinking
- Multitasking
- Team leadership
- Decision-making
- Multitasking Abilities
- Teamwork and collaboration
- Detail-oriented
- Baggage handling assistance
- Security compliance
- Flight systems proficiency
- Passenger support
- Passenger guidance
- Medical intervention
- Public interaction
- In-flight announcements
- Company culture and values
- Meal service
- Turbulence management
- Deplaning oversight
- Passenger service
- Adult AED and CPR
- Safety briefings
- Boarding coordination
- Aircraft operations support
Certification
- INITIAL FLIGHT ATTENDANT TRAINING - Northwest Airlines | Minneapolis, Minnesota
- PURSER TRAINING - Northwest Airlines | Minneapolis, Minnesota
- INITIAL FLIGHT ATTENDANT TRAINING - US Airways | Phoenix, Arizona
- FAA CERTIFICATION
- FLIGHT OPERATIONS - Rio Salado Community College | Phoenix, Arizona
- BASIC FIRST AID CERTIFIED - American Safety and Health Institute
- CPR AND AED CERTIFIED - American Safety and Health Institute
LANGUAGE
English
Accomplishments
- Accomplished a 20% sales increase for the Modesto Toyota World's fleet and internet division, maximizing profit significantly for the employer.
- Earned over 100 commendation letters from Northwest Airlines and US Airways passengers and crewmembers for demonstrating exemplary service and issue resolution skills.
- Promoted in 2001 from Flight Attendant to Purser at Northwest Airlines for over 13 years of an impressive record of dedication, exceptional performance, attendance, and safety.
- Secured top evaluation ratings in communication, teamwork, adaptability, leadership, flexibility, problem-solving, and customer service from an external vendor at Northwest Airlines Purser program while being filmed to assess performance.
- Appointed to 'Diplomat Program' at Northwest Airlines, shadowing external executives to enhance skills.
- Saved a life at Northwest Airlines by leveraging first aid training (AED and CPR) to manage the crisis effectively.
- Completed C. R. England's professional truck driving school successfully and acquired a class A commercial driver's license.
- Scored 100% on the final exam with Amtrak, culminating four weeks of training.
Timeline
Flight Attendant
Spirit Airlines
01.2021 - Current
Caregiver
Self-employed
01.2016 - 10.2018
Chauffeur
Uber Technologies
01.2014 - 01.2016
Commercial Truck Driver
C.R England
01.2012 - 01.2013
Medical Leave
01.2011 - 01.2012
Dining Car/Train/Sleeping Car Attendant
Amtrak
01.2009 - 01.2010
Flight Attendant
US Airways
01.2006 - 01.2011
Fleet Sales Manager/Automobile Sales Consultant
Modesto Toyota
01.2005 - 01.2006
Chauffeur
A.B.C. Sedans & Limousines
01.2002 - 01.2005
Campaign Officer
Grassroots Campaigns
01.2002 - 01.2005
Front Desk Officer
Holiday Inn Express
01.2002 - 01.2005
Purser/Flight Attendant
Northwest Airlines
01.1988 - 01.2002
Assistant Store Manager
Jarman Shoes
01.1987 - 01.1988
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St. Josephs College
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Central Catholic High School