Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Yohanna Santana Diaz

San Bernardino,CA

Summary

  • Customer service-oriented, friendly, and passionate about flying. Versatile, enthusiastic, and proficient hospitality awareness.
  • Purpose driven professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment.
  • Collaborative, approachable, and attentive individual who is actively seeking to connect with people both in the air and on the ground through excellent, memorable customer experience.
  • Hardworking employee with multitasking and time management abilities that promotes positive experiences while maintaining exceptional interpersonal and organizational skills. Driven and committed to meet or exceed expectations.
  • Flexible with scheduling and customers

Overview

9
9
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Phoenix
11.2022 - Current
  • Maintained adherence to safety regulations by inspecting and verifying proper equipment on all Frontier aircraft
  • Prioritized the safety of passengers, fellow flight attendants, and pilots during every flight
  • Prioritized passenger safety while simultaneously meeting passenger demands, fostering a positive travel experience through exceptional customer service.

Customer Service III

Pilot Freight Services
Ontario
01.2020 - 10.2022
  • Provided training to incoming staff and ensured smooth operations throughout the day.
  • Successfully coordinated with both large and small retail businesses to manage their accounts and deliver products punctually.

Customer Service II

Premier Packaging
Fontana
07.2018 - 12.2019
  • Received and fulfilled orders from various companies in a prompt manner
  • Followed up with customers to offer deals and new products in inventory
  • Executed report generation and provided consistent updates on changing order fulfillment requirements.

Clerical Specialist

Toys R Us
Rialto
09.2015 - 07.2018
  • Maintained the management program to effectively support the Dotcom department by organizing, planning and prioritizing tasks
  • Documented new processes and SOP’s while training and overseeing new hires.

Education

High school diploma -

Rialto High School
Rialto, California
05.2012

Skills

  • Excellent communication Skill
  • Ability to remain calm in high pressure situations
  • Excellent work ethic
  • Time management
  • Ability to learn new things rapidly and adapt to new environments
  • First AID/CPR experience
  • Fluent spanish
  • Highly motivated
  • Safety and security
  • The ability to concentrate for a long period of time
  • Customer service representative
  • Administrative experience
  • Server
  • Problem solver
  • Attention to detail
  • Handle emergencies appropriately
  • Team Leader

Additional Information

I have been continuously employed since November 2009. A full list of employment is available upon request.

Timeline

Flight Attendant

Frontier Airlines
11.2022 - Current

Customer Service III

Pilot Freight Services
01.2020 - 10.2022

Customer Service II

Premier Packaging
07.2018 - 12.2019

Clerical Specialist

Toys R Us
09.2015 - 07.2018

High school diploma -

Rialto High School

Similar Profiles

CREATE PROFILE
Yohanna Santana Diaz