Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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LUIS VAN DER BIEST

LUIS VAN DER BIEST

Flight Attendant
New York,NY

Summary

Dynamic and multilingual customer service professional with over 10 years of experience in the airline industry, recognized for delivering exceptional service and fostering strong relationships with customers, supervisors, and colleagues. Proven track record of reliability and initiative-taking underscores a commitment to excellence in every interaction. High energy and adept at conflict resolution through proactive communication strategies, ensuring customer satisfaction even in challenging situations. Natural leader dedicated to promoting positive company morale and enhancing team performance.

Overview

26
26
years of professional experience

Work History

Flight Attendant

United Airlines
02.2006 - 11.2023
  • Nominated 2 years in a row for the prestigious ONE HUNDRED program by fellow co-workers which selected the best 100 employees
  • Invited to participate in a lunch meeting with COO Greg Hart to share employees concerns and implement solutions
  • Worked for two years at the Base briefing center helping to familiarize both Sub-CO and Sub-UA Flight Attendants with every change implemented throughout the merger process
  • Currently working on the LINK program as a facilitator and helping to maintain high number of participants
  • Participated in the process of fitting and advertising activities for day one revealing of the airline's new uniform.
  • Selected to be United's image for the unveiling of the new uniform at the Jumbotron in Times Square NYC

Inflight Supervisor

United Airlines
09.2015 - 09.2016
  • Supervised cabin crew to ensure compliance with safety regulations and service standards.
  • Coordinated inflight services, enhancing passenger experience through effective communication and teamwork.
  • Led successfully a team of 180 new hire Flight Attendants through their probationary period without dismissals.
  • Trained new staff on operational protocols, fostering a culture of safety and excellence within the team.

Flight Attendant

Delta Air Lines
01.1998 - 01.2004
  • Received over 20 compliment letters during the last 2 years
  • Identified signs of a heart attack during flight and administered First Aid
  • Discovered burning engine and coordinated with flight crew an emergency landing
  • Collaborated with crew members to maintain a safe and secure cabin environment.
  • Adapted quickly to changing flight schedules and passenger requirements with professionalism.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Education

Four Years - Computer Science

University Nueva Esparta

Skills

  • Excellent communication and teamwork skills
  • Excellent customer service and interpersonal skill
  • Experience in training new Flight Attendants
  • Demonstrated leadership and organizational skills
  • Proficient in diverse language communication: Spanish, Portuguese, Italian, French, and German
  • Proficient in prioritizing competing responsibilities
  • Skilled in conflict resolution
  • Training in cultural awareness and diversity in the workplace

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Successfully calmed passengers during a Emergency flight diversion in 2018 while en route to Milan, Italy.
  • Resolved new uniform issues through consumer testing.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Mentored newly hired flight attendants in Policies and Procedures and safety techniques, improving overall service quality

Languages

Spanish
Italian
Portuguese
French
German

Timeline

Inflight Supervisor

United Airlines
09.2015 - 09.2016

Flight Attendant

United Airlines
02.2006 - 11.2023

Flight Attendant

Delta Air Lines
01.1998 - 01.2004

Four Years - Computer Science

University Nueva Esparta

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