Ranita Rucker
Dallas,TX
Summary
Experienced with managing call center operations to ensure efficiency and customer satisfaction. Utilizes team leadership and strategic planning to drive performance improvements. Track record of effective communication and operational excellence.
Overview
9
9
years of professional experience
Work History
Flight Attendant
United Airlines
Dulles, VA
12.2025 - Current
- Delivered exceptional in-flight customer service, ensuring passenger comfort and satisfaction.
- Managed emergency procedures and safety protocols, prioritizing passenger safety at all times.
- Collaborated with cabin crew to execute seamless boarding processes and on-time departures.
- Trained new flight attendants on company policies, safety practices, and service standards.
- Conducted pre-flight briefings to ensure all team members understood roles and responsibilities.
Career Services Advisor
Ultimate Medical Academy Online
Plano, TX
02.2025 - 01.2026
- Assisted students in developing job search strategies tailored to their specific industry interests and goals.
- Conducted mock interviews and worked with job seekers to develop and enhance networking skills.
- Mentored student workers within the Career Services office by providing ongoingp training, support, and constructive feedback on performance.
Server, Bartender, Team Lead
Brew City Kitchen and Cocktails
Carrollton, TX
08.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Government Sales Representative
T-Mobile
Irving, TX
07.2023 - 12.2023
- Leveraged knowledge of government procurement processes to navigate complex bidding procedures effectively.
- Established a reputation as a trusted advisor among clients by providing valuable insight into industry trends and challenges facing their agencies today.
- Increased government sales by building strong relationships with key stakeholders and decisionmakers.
Brand Engagement Specialist
Toyota North America
Plano, TX
03.2021 - 03.2023
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Fraud Prevention Specialist
Walmart.com
Fort Worth, TX
11.2017 - 03.2022
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Education
Bachelor of Science - Criminal Justice
University of Memphis
Memphis, TN12.2016
Skills
- Strong communication skills
- Organizational growth
- Collaborative teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Detailed report writing
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Positive role model
Timeline
Flight Attendant
United Airlines
12.2025 - Current
Career Services Advisor
Ultimate Medical Academy Online
02.2025 - 01.2026
Server, Bartender, Team Lead
Brew City Kitchen and Cocktails
08.2023 - 02.2025
Government Sales Representative
T-Mobile
07.2023 - 12.2023
Brand Engagement Specialist
Toyota North America
03.2021 - 03.2023
Fraud Prevention Specialist
Walmart.com
11.2017 - 03.2022
Bachelor of Science - Criminal Justice
University of Memphis