Michele Dresback Togno

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

• Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.

Patient Account Research And Reconciliation

Outstanding Customer Service

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Process USA, European and Mexican vendors for accounts payable vendors

Managed vendor and employee data software system

Process payroll for Mexican companies within Apollo Group

Excellent customer service with all vendors and other departments within Apollo Group

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• 50 State Security was bought out by U.S. Security Associates
• Oversaw financial operations including accounting,payroll and financial reporting
• Managed 20 employees
• Administered Internal and external communications for Branch Managers and Project Managers
• Managed Human Resource, Including hiring process and training
• Developed a recruiting flyer ,which is still in use
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed accounts payable,receivables and collections
• Maintained positive business relations with clients and vendors
• Prepared accounting reports and advised Executive staff
• Assisted with all Miami-Dade County contracts and technology equipment
• Reconciled statements and accounts and resolved variances.
• Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
• Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
• Assisted in auditing projects by compiling information and discovering fraud, embezzlement and liabilities.