Abreham Tadesse Abebe
Alexandria,VA
Summary
Customer-focused consular service and banking operations professional with extensive experience at Dashen Bank S.C. and the U.S. Embassy Addis Ababa. Demonstrates expertise in banking compliance, customer service, and team leadership, consistently delivering exceptional client experiences while ensuring operational excellence. Skilled in cash handling and leveraging technology to enhance customer satisfaction, fostering lasting relationships through education on financial products. Aiming to contribute further to client-centric initiatives within a progressive organization.
Overview
7
7
years of professional experience
Work History
Supervisory Consular Assistance
U.S. Embassy Addis Ababa
11.2023 - 03.2024
- Supervised a team of four in visa processing and customer service.
- Delivered tailored solutions for immigrant visa applicants, ensuring exceptional service.
- Conducted training sessions on operational procedures and quality assurance.
- Enhanced workflow efficiency and maintained a strong control environment.
Consular Assistance
U.S. Embassy Addis Ababa
11.2019 - 11.2023
- Facilitated daily visa processing with attention to detail and customer satisfaction.
- Provided guidance to clients on applications and self-service tools.
- Performed cash collection and reconciliation, ensuring accuracy and compliance.
Branch Manager, Grade II
Dashen Bank S.C.
08.2018 - 12.2018
- Supervised branch operations, ensuring financial compliance and customer satisfaction
- Managed international banking services, credit portfolios, and budgeting
- Achieved KPIs and enhanced service efficiency
Branch Manager, Grade I
Dashen Bank S.C.
11.2016 - 08.2018
- Directed branch functions, including budget planning, and transaction authorization.
- Trained and appraised staff performance to maintain service quality.
- Championed compliance with national and institutional directives.
- Delivered excellent customer service, and supervised branch operations.
Education
Master of Arts - Human Resources Management
Addis Ababa University College of Commerce
Addis Ababa, Ethiopia07-2017
Bachelor of Arts - Accounting
Addis Ababa University College of Commerce
Addis Ababa, Ethiopia07-2009
Skills
- Banking Operations & Compliance
- Customer Service Excellence
- International Trade Finance
- Team Leadership & Training
- Financial Analysis & Reporting
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Cash handling and transaction accuracy
- Computer skills
- Proficiency in account origination and operational controls
Accomplishments
- Successfully managed high-value banking portfolios, increasing revenue.
- Improved immigrant visa processing efficiency at the U.S. Embassy by streamlining workflows.
- Trained and mentored teams, resulting in enhanced productivity and compliance.
- Awarded Best Performer: Recognized multiple times in the banking industry for exceeding performance targets, delivering exceptional customer service, and contributing to branch success.
- Outstanding Recognition at the U.S. Embassy: Acknowledged as the best performer on several occasions for leadership, teamwork, and exemplary service in visa processing and consular operations.
References
Biruk Tegegn
Supervisor Consular
US Embassy Addis Ababa
TilahunBT@state.gov
251904043280
Yared Gessese
Relationship Manager, Banking Operations
Dashen Bank S.C.
yared.ge123@gmail.com
251911147365
Timeline
Supervisory Consular Assistance
U.S. Embassy Addis Ababa
11.2023 - 03.2024
Consular Assistance
U.S. Embassy Addis Ababa
11.2019 - 11.2023
Branch Manager, Grade II
Dashen Bank S.C.
08.2018 - 12.2018
Branch Manager, Grade I
Dashen Bank S.C.
11.2016 - 08.2018
Master of Arts - Human Resources Management
Addis Ababa University College of Commerce
Bachelor of Arts - Accounting
Addis Ababa University College of Commerce
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