ANU OYEDEJI
Alvin,TX
Summary
Results-driven banking professional with extensive experience in financial services, payment investigations, and customer relations. Adept at resolving complex banking issues, managing fund transfers, and ensuring compliance with regulatory policies. Strong analytical, problem-solving, and communication skills, with a proven ability to navigate multiple banking systems and applications effectively.
Dynamic and attentive analyst specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
8
8
years of professional experience
Work History
Branch Personal Banker
PNC Bank
03.2022 - 05.2024
- Delivered exceptional customer service by proactively identifying financial needs and offering tailored banking solutions.
- Assisted customers in account openings, credit applications, and financial transactions.
- Resolved payment discrepancies and customer inquiries efficiently.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
Customer Service Associate
Liberty Mutual
10.2021 - 03.2022
- Provided high-quality customer service, addressing policy inquiries and processing transactions.
- Managed time effectively to meet customer service benchmarks.
- Utilized various technical systems to retrieve policy information and resolve customer inquiries.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Bank Teller
Wells Fargo
08.2017 - 10.2021
- Assisted customers with banking transactions, account openings, and service requests.
- Promoted digital banking solutions and informed customers of banking products.
- Maintained accurate cash handling and balanced daily transactions.
- Followed policies and procedures to minimize risk and ensure regulatory compliance.
Color Consultant
Sephora
10.2016 - 01.2017
- Assisted clients in selecting beauty products based on their needs and preferences.
- Educated customers on product usage and application techniques.
- Managed inventory and ensured compliance with store policies.
Education
Bachelor of Science - Business Administration
Bowen University
Iwo, Osun State, Nigeria01-2009
Skills
- Payment Investigations & Issue Resolution
- Fund Transfers (SWIFT, Fedwire, ACH)
- Banking Operations & Compliance
- Customer Service & Relationship Management
- Risk Mitigation & Regulatory Compliance (AML, OFAC, BSA)
- Financial Transaction Analysis & Reconciliation
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Multi-System Navigation & Data Analysis
- Banking & Financial Software (SWIFT, Fedwire, ACH, SAP, Oracle)
- Data Analysis & Reporting
- Customer Relationship Management (CRM) Systems
Timeline
Branch Personal Banker
PNC Bank
03.2022 - 05.2024
Customer Service Associate
Liberty Mutual
10.2021 - 03.2022
Bank Teller
Wells Fargo
08.2017 - 10.2021
Color Consultant
Sephora
10.2016 - 01.2017
Bachelor of Science - Business Administration
Bowen University