Abreia Davis
Charlotte,NC
Summary
Dynamic professional with a proven track record in fostering academic growth and emotional well-being at Charlotte Mecklenburg School System. Excelled in customer service and problem-solving, enhancing guest experiences at Atrium Health and Spectrum. Skilled in positive reinforcement and hospitality, driving improvements in customer loyalty and student performance.
Overview
10
10
years of professional experience
Work History
Guest Teacher
Charlotte Mecklenburg School System
Eastway Middle School
08.2022 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Patient Dining Associate
Atrium Health
Charlotte, NC
01.2018 - 06.2022
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
Customer Service Representative
Spectrum
Charlotte, NC
09.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certified Nursing Assistant -
Blooming Heart School of Health, LLC
Charlotte, NC12.2022
Vance High School
Charlotte, NC06.2013
Skills
- Positive Reinforcement
- Parent-Teacher Communication
- Customer Service
- Problem-solving abilities
- Hospitality specialist
Timeline
Guest Teacher
Charlotte Mecklenburg School System
08.2022 - Current
Patient Dining Associate
Atrium Health
01.2018 - 06.2022
Customer Service Representative
Spectrum
09.2014 - 02.2017
Certified Nursing Assistant -
Blooming Heart School of Health, LLC
Vance High School