Allana Burke
Chicago,Illinois
Summary
Well-rounded, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves conflict, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Seasonal Guest Advocate
Target
Chicago, IL
11.2024 - 01.2025
- Maintained cleanliness standards throughout the store area.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Operated equipment such as scanners and scales to process transactions accurately.
- Maintained an organized workspace while stocking merchandise.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Excelled in exceeding daily credit card application goals.
Baby/Pet Sitter
Various
Chicago, IL
03.2021 - 02.2024
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Followed precise feeding instructions and schedules for animals/children under care.
- Met with clients to gather pet and/or child care information, and discuss sitting duties.
- Communicated with clients regularly regarding care needs and progress.
- Built trust by constantly demonstrating reliability, punctuality, and attention to detail.
- Handled conflicts often and effectively, using conflict resolution.
Education
High School Diploma -
Penn Foster Career School
Nationally Accredited Online School02-2026
Skills
- Flexible schedule
- Exceptional communication
- Guest relations
- Time management
- Task prioritization
- Patience and empathy
- Cash handling experience
- Issue resolution
Timeline
Seasonal Guest Advocate
Target
11.2024 - 01.2025
Baby/Pet Sitter
Various
03.2021 - 02.2024
High School Diploma -
Penn Foster Career School