Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
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Abrhaam Sanchez

Saratoga Springs,UT

Summary

Bilingual certified pharmacy technician with extensive experience in healthcare and customer service. Enhances patient care through effective communication and collaboration with medical professionals. Achieves high accuracy in quality assurance and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Safety and Security Officer/Health Unit Coordinator

Intermountain Health
Lehi, Utah
04.2024 - Current
  • Facilitated effective communication among patients, families, and healthcare providers to enhance care coordination.
  • Collaborated with medical staff to develop and implement emergency response plans and procedures, ensuring preparedness.
  • Assisted with patient care tasks under nursing staff supervision.
  • Performed quality assurance on patient records for accuracy and completeness.
  • Operated and monitored security technology systems, including surveillance cameras, access control systems, and alarm systems.
  • Educated patients and families on hospital policies and health management to promote understanding and compliance.

Customer Service Representative

Byte
Lehi, Utah
08.2022 - 11.2024
  • Resolved customer complaints by identifying root causes and implementing effective solutions.
  • Maintained detailed records of customer interactions for review and trend analysis.
  • Trained new staff on customer service protocols to ensure consistency and quality.
  • Provided feedback to management on recurring customer issues to drive improvements.
  • Kept a positive attitude while handling high call volumes.

Education

Pharmacy Technician -

Mountainland Tech Collage
Lehi, UT
03-2026

Certified Nurse Assistant -

Healthcare CCNA
Murray, UT
10-2021

High School Diploma -

Alejandro Prospero Reverand
San Carlos del Zulia
06-2018

Skills

  • Effective communication
  • Problem Solving
  • FDA and HIPAA compliance
  • Team collaboration
  • Customer service
  • Pharmacology
  • Pharmacy ethics
  • Computer literacy

Accomplishments

  • Consistently scored above 95% on quality assurance evaluations.
  • Recognized as employee of the quarter three times.

Certification

• Pharmacy Technician
• Basic Life Support
• CNA course completed

Languages

  • Spanish: Native Speaker
  • English: Fluent

References

Available upon request.

Timeline

Safety and Security Officer/Health Unit Coordinator

Intermountain Health
04.2024 - Current

Customer Service Representative

Byte
08.2022 - 11.2024

Pharmacy Technician -

Mountainland Tech Collage

Certified Nurse Assistant -

Healthcare CCNA

High School Diploma -

Alejandro Prospero Reverand
Abrhaam Sanchez