Summary
Overview
Work History
Education
Skills
Timeline
Barista

Abrham Alamerew

Cambridge,MA

Summary

Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

7
7
years of professional experience

Work History

Lyft Driver

Lyft
Boston, MA
07.2020 - Current
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Valet Parking Attendant

LAZ Parking
Boston, MA
05.2019 - 09.2021
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Evaluated physical condition of vehicles before and after parking to assess for damage
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
  • Thanked customers upon departure from store to leave positive impression of customer service.
  • Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
  • Directed drivers to parking spots.
  • Collected parking lot fees from customers and issues parking stubs.

Cashier

hodson news shops
Boston, MA
08.2018 - 04.2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Received payments for products and issued receipts.
  • Inspected items for damage and obtained replacements for customers.

Education

Some College (No Degree) - Surveying Technology

Alkan University College
Bahir Dar,Ethiopia

Skills

  • Client service
  • Safe driving
  • Fluent in Amharic
  • Team management
  • Conflict resolution
  • Vehicle operation
  • Excellent recall skills
  • Time management

Timeline

Lyft Driver

Lyft
07.2020 - Current

Valet Parking Attendant

LAZ Parking
05.2019 - 09.2021

Cashier

hodson news shops
08.2018 - 04.2019

Some College (No Degree) - Surveying Technology

Alkan University College

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