Abria McRae
Chick Fil a
Hyattsville,MD
8
years of professional experience
Dynamic professional with a proven track record at Once Upon A Child Franchise, excelling in operational efficiency and team collaboration. Skilled in staff training and inventory management, I have successfully enhanced customer engagement and streamlined processes, driving significant improvements in service delivery and team productivity. Committed to fostering a positive work environment.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Work History
Team Member
1 Year 7 Months- Provided excellent customer service by promptly addressing inquiries and concerns.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted in training new employees on operational procedures and customer interactions.
- Adapted quickly to changing demands, maintaining a positive attitude under pressure.
- Implemented best practices for food safety and sanitation compliance.
- Contributed to team goals by consistently delivering high-quality service experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Manager
2 Years 3 Months- Led team in optimizing store operations, enhancing customer experience and engagement.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented inventory management systems, reducing stock discrepancies and enhancing product availability.
- Analyzed sales data to identify trends, informing strategic merchandising decisions for increased revenue.
- Coordinated promotional events, driving foot traffic and fostering community relationships.
- Mentored junior staff, cultivating a positive work environment and promoting professional development.
- Streamlined workflow processes, resulting in improved team productivity and reduced operational costs.
Trainer
8 Months- Developed and delivered training programs for new employees to enhance onboarding experience.
- Facilitated workshops on customer service techniques to improve team performance.
- Assisted in assessing training needs and identifying skill gaps within staff.
- Utilized multimedia tools to create engaging training materials for diverse learning styles.
Cashier
2 Years- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
High School Diploma - Mathematics Education
Skills
Customer service
Food safety compliance
Team collaboration
Staff training
Operational efficiency
Inventory management
Sales analysis
Cash handling
Point-of-sale systems
Workflow optimization
Employee mentoring
Community engagement
Training program development
Process streamlining
Quality assurance
Timeline
Team Member
Chick Fil a
04.2025 - CurrentRead More
Trainer
Burlington
03.2023 - 11.2023Read More
Manager
Once Upon A Child Franchise
10.2022 - 01.2025Read More
Cashier
Fresh Market Inc.
03.2019 - 03.2021Read More
Penn Foster Career School
High School Diploma from Mathematics Education
Read More