Abria Morrison
Jonesboro,GA
Summary
Diligent Biology major (3.2 GPA) currently attending Gordon state collu, with 2.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution and customer communications skills to successfully fill the Customer service agent/rep role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Piedmont Fayette Hospital
Fayetteville, GA
09.2025 - Current
- Monitored patient vital signs using telemetry equipment to ensure timely responses to clinical changes.
- Collaborated with nursing staff to communicate critical alerts and enhance patient care outcomes.
- Assisted in training new technicians on telemetry monitoring procedures and equipment usage.
- Conducted routine checks of telemetry systems for accuracy and operational readiness.
Customer service agent
TELEPERFORMANCE
Bristol, TN
07.2021 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Cashier/sales associate
BURLINGTON
Morrow, GA
07.2020 - 05.2021
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Bag or package purchases, and wrap gifts.
Sales associate
ANGIE'S BEAUTY SUPPLY
Stockbridge, GA
06.2019 - 01.2020
- Keep areas neat while working and return items to correct locations following demonstrations.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
- Stock shelves with products.
Cashier
CHICK FIL A
East point, GA
09.2018 - 04.2019
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Compute and record totals of transactions.
- Assist customers by providing information and resolving their complaints.
Education
Bachelor of Science (B.S.) - Biology
Gordon state collu
Barnesville, GA05.2022
Skills
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Emergency response readiness
- Quality control measures
- Strong communication skills
- Record keeping expertise
- Conflict resolution
- Medical terminology proficiency
Certification
BLS
Certified telemetry tech
Timeline
Telemetry Monitor Technician
Piedmont Fayette Hospital
09.2025 - Current
Customer service agent
TELEPERFORMANCE
07.2021 - Current
Cashier/sales associate
BURLINGTON
07.2020 - 05.2021
Sales associate
ANGIE'S BEAUTY SUPPLY
06.2019 - 01.2020
Cashier
CHICK FIL A
09.2018 - 04.2019
Bachelor of Science (B.S.) - Biology
Gordon state collu