Abria Smith
Memphis,US
Summary
Dynamic EDM Operator with a proven track record at Smith and Nephew, excelling in precision machining and exceptional customer service. Enhanced guest experiences through attentive service and effective problem-solving, fostering strong client relationships that increased repeat clientele. Recognized for meticulous attention to detail and efficient time management in high-pressure environments.
Overview
8
8
years of professional experience
Work History
EDM Operator
Smith and Nephew
07.2021 - 07.2025
- Monitored production processes to ensure adherence to quality standards and specifications.
- Maintained accurate production logs and documentation for traceability and compliance.
- Ensured workspace cleanliness and compliance with safety regulations to promote a safe working environment.
- Conducted routine inspections and adjustments to maintain optimal machine performance.
- Coordinated with inventory management to ensure availability of raw materials and components.
- Checked the accuracy of machined parts using precision measuring instruments such as calipers, micrometers, height gauges, and depth gauges.
- Cleaned work areas after each shift and ensured that all tools were properly stored away when not in use.
- Ensured compliance with safety regulations while operating machinery at all times.
- Developed innovative strategies for improving overall efficiency of machining processes.
- Adjusted machine settings and offsets to maintain tight tolerances on machined parts.
- Inspected final results and compared to production order to support quality assurance.
- Checked raw material levels to maintain adequate stock for upcoming work.
- Repaired minor mechanical and electrical issues and notified managers of more extensive equipment problems.
- Documented materials used for each job to update inventory records.
Hostess/Cashier
Coletta's Pizza
06.2021 - 07.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
Party Hostess/Cashier
Jumping World
08.2017 - 12.2019
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Completed party checklist to confirm each party received contracted elements of party package.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Delivered exceptional customer service by attentively listening to client concerns and promptly addressing issues that arose during events.
- Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
- Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
- Assisted in menu planning for parties, considering dietary restrictions and client preferences.
- Streamlined party setup and breakdown processes for efficient event execution.
- Coordinated with other staff members to ensure timely delivery of food, beverages, and entertainment options.
- Maintained detailed knowledge of venue offerings such as available rooms, capacities, pricing plans in order to provide accurate information upon inquiry.
Education
High School Diploma - High School
Bolton High School
Arlington,TnBon Lin Middle
Bartlett, TNBartlett 9th Grade Academy
Bartlett TnBon Lin
Bartlett, TNBartlett High
Bartlett, TNSkills
- Precision machining
- Adaptive thinking
- Machine programming
- EDM operation
- Technical communication
- Workpiece setup
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Safety conscious
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
EDM Operator
Smith and Nephew
07.2021 - 07.2025
Hostess/Cashier
Coletta's Pizza
06.2021 - 07.2021
Party Hostess/Cashier
Jumping World
08.2017 - 12.2019
High School Diploma - High School
Bolton High School
Bon Lin Middle
Bartlett 9th Grade Academy
Bon Lin
Bartlett High