Abriana Cruz
Denver,Colorado
Summary
Dynamic and dependable professional with a proven track record at B&G Pacific, excelling in customer service and teamwork. Skilled in cash handling and optimizing workflows, I consistently enhance guest satisfaction and operational efficiency. Adaptable and results-driven, I thrive in fast-paced environments, ensuring smooth operations and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Team Member
Sizzling Platter
09.2025 - 04.2026
- Maintained cleanliness and organization of kitchen and dining spaces.
- Supported efficient order processing and payment handling using point-of-sale system.
- Assisted team members in meeting peak service demands during busy hours.
- Helped train new staff on food preparation techniques and safety protocols.
- Monitored inventory levels and restocked supplies to facilitate smooth operations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Quickly learned tasks to enhance overall performance.
- Worked scheduled shifts and remained available during coworker absences, holidays, and busy periods.
- Contributed to team success by completing tasks accurately and efficiently.
- Operated register to process payments and handle cash for order totals.
- Increased customer satisfaction through prompt and accurate responses to inquiries and concerns.
- Helped customers select merchandise that best suited their needs.
- Conducted regular health and safety checks and staff training to maintain compliance.
Food Production Specialist
B&G Pacific
09.2024 - 06.2025
- Operated production equipment to support product quality and safety standards.
- Helped optimize food processing workflows, contributing to efficiency and waste reduction.
- Assisted team members in meeting production schedules.
- Conducted regular equipment inspections to identify maintenance needs and reduce downtime.
- Trained new hires on operational procedures and safety measures for effective onboarding.
- Assembled and packaged food items in accordance with company standards.
- Packaged food items for shipment and organized delivery orders.
Restaurant Hostess
B&G Pacific
08.2024 - 10.2024
- Greeted and seated guests to create a friendly environment.
- Handled reservation system to improve seating efficiency.
- Provided menu details and addressed guest questions promptly.
- Assisted guests in-person while managing phone inquiries effectively.
- Maintained cleanliness and organization in the dining area.
- Supported training of new host staff on operational tasks.
- Aided in coordinating special events to elevate guest satisfaction.
- Delivered excellent customer service through engaging interactions and problem-solving.
- Processed reservations accurately while accommodating special requests.
- Collaborated with servers, food runners, and bussers to prepare dining area for guests.
- Checked with servers for readiness before seating patrons.
Team Member
Pieology Pizzeria
11.2022 - 07.2024
- Assisted in preparing custom pizzas according to customer preferences.
- Maintained organized and clean workstations to uphold food safety regulations.
- Collaborated with team members to improve service efficiency during busy periods.
- Accurately handled cash transactions to maintain register balance at the end of shifts.
- Supported inventory management by restocking supplies as necessary throughout shifts.
- Adapted swiftly to new menu items and promotions, enhancing the customer experience.
- Quickly mastered required tasks to optimize performance.
- Worked scheduled shifts and remained flexible to cover for coworkers during absences and holidays.
- Contributed to team goals by completing tasks efficiently and accurately.
- Increased customer satisfaction through timely and accurate responses to inquiries and concerns.
Education
High School Diploma -
John F. Kennedy High School
Tamuning, GU06.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Cash handling
- Computer skills
- Organizing work stations
- Dependability and reliability
- Multitasking
- Flexible and adaptable
Timeline
Team Member
Sizzling Platter
09.2025 - 04.2026
Food Production Specialist
B&G Pacific
09.2024 - 06.2025
Restaurant Hostess
B&G Pacific
08.2024 - 10.2024
Team Member
Pieology Pizzeria
11.2022 - 07.2024
High School Diploma -
John F. Kennedy High School