Abriana Whitt
Cortland
Summary
Dynamic professional with a proven track record at First National Bank Of Groton, excelling in customer service and cash management. Leveraged problem-solving skills and attention to detail to enhance operational efficiency. Successfully trained new staff, fostering a collaborative environment. Recognized for improving workflow. Achieving in customer satisfaction through innovative solution.
Overview
7
7
years of professional experience
Work History
Tutor
Private
Cortland, NY
12.2024 - Current
- Assessed student progress through regular evaluations and adapted teaching methods accordingly.
- Collaborated with parents to discuss student performance and address any concerns promptly.
- Delivered subject-specific tutoring sessions that aligned with curriculum standards and goals.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Bank Teller
First National Bank Of Groton
Moravia, NY
06.2022 - Current
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Assisted customers with account inquiries, providing clear information and solutions.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Collaborated with team members to improve workflow and enhance customer experiences.
- Level 2 CSR (Customer Service Representative) coordinates small branch with fellow tellers
- Weekly/monthly Reports
- Assisted customers with deposits , withdrawals, and check cashing services in a friendly and efficient manner
- Trained new staff on bank procedures, policies, and customer service protocols.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Shift Leader
Sals Pizzeria
DeRuyter, NY
03.2019 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new staff on company policies and customer service standards.
- Implemented process improvements that enhanced food preparation efficiency and reduced wait times.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty through proactive engagement.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
Bachelor of Science - Early Childhood Education
SUNY, Cortland
Cortland, NY05.2025
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Attention to detail
- Professionalism and courtesy
- Relationship building
- Positive attitude
Accomplishments
-DASA/CAR/SAV Workshops
-Completed Principles of Banking with promotion to a level 2
Timeline
Tutor
Private
12.2024 - Current
Bank Teller
First National Bank Of Groton
06.2022 - Current
Shift Leader
Sals Pizzeria
03.2019 - Current
Bachelor of Science - Early Childhood Education
SUNY, Cortland