Abrianna Nordyke
Crittenden,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medicaid Eligibility Specialist
First Source
01.2022 - Current
- Process via data entry member Medicaid/Medicare applications, and determine if applicants are eligible for a Medicaid and Medicare plan and enroll the applicant into the correct Medicaid/Medicare plan based on eligibility.
- Upkeep and maintain members Medicaid/Medicare plans.
- Time management to meet company daily quota.
- Process and certify documents for accuracy and compliance with government regulations.
Reservations Specialist / Customer Service Representative
Delta Air Lines
05.2018 - 08.2020
- Answer inbound phone calls from customers seeking to change or cancel flight reservations
- Assist with seat and flight upgrades, provide customer service, and resolve conflicts and complaints
- Handle all facets of ticketing and servicing passengers and oversaw irregular operations and diversions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate Degree - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2022
GED -
Kentucky Department Of Education
09.2017
Skills
- Medicaid/Medicare application enrollment Proficiency
- Microsoft Office Applications - MS Word, MS Access, MS PowerPoint, MS Access
- Typing Speed: 50 WPM with 10-Key Data Entry skills
- Attention to detail
- Customer Service
- Multi-tasking within several client systems
Timeline
Medicaid Eligibility Specialist
First Source
01.2022 - Current
Reservations Specialist / Customer Service Representative
Delta Air Lines
05.2018 - 08.2020
Associate Degree - Medical Administration
Ultimate Medical Academy - Clearwater
GED -
Kentucky Department Of Education