Taumesha Minnis
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
5
5
years of professional experience
Work History
Medicaid Eligibility Specialist
Accenture Solutions
09.2023 - 06.2024
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Assisted 125 members monthly in understanding complex Medicare policies, guiding them through the enrollment process.
- Contributed to an inclusive team environment by actively participating in meetings and offering valuable insights based on personal experience within the role.
- Participated in monthly ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
Remote Customer Service Agent/Medicare Customer Service Representative
Maximus
11.2020 - 02.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Conducted thorough assessments of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Followed guidelines and HIPPA when reviewing applicant data to determine eligibility for economic assistance.
- Assisted 200 or more clients on monthly basis with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Certified Occupancy Specialist-Section 8
Homestead Housing
07.2019 - 09.2021
- Reduced waiting list times by efficiently managing the applicant pool, and prioritizing eligible candidates based on established criteria.
- Improved overall property compliance by conducting thorough audits and inspections regularly.
- Increased 100% tenant satisfaction by ensuring accurate and timely processing of all required certifications and recertification.
- Collaborated with local agencies to provide resources for low-income families seeking affordable housing opportunities.
- Promoted resident self-sufficiency by connecting them with programs designed to improve financial stability and job skills.
- It ensured timely rent collection, minimizing delinquencies through consistent follow-up and appropriate enforcement measures.
- Facilitated smooth move-in experiences for new residents, providing comprehensive orientation sessions and answering any questions or concerns.
- Assisted in maintaining high occupancy rates by promptly addressing tenant concerns and resolving disputes professionally.
Education
High School Diploma -
06.1994
Skills
- Application processing
- Medicaid knowledge
- Eligibility Determination
- Policy Interpretation
- Knowledgeable in Microsoft Outlook, QuickBooks, General Ledger
- Fraud investigation
- Benefits Administration Expertise
- Enrollment processing
- An individual with the ability to communicate appropriately and effectively with providers; including sensitive and confidential information
- An individual who is passionate about playing a key role in changing the current healthcare environment
- High level of attention to detail with exceptional organizational skills
- Exercise independent judgment
- Ability to problem solve and explore all options and to use available resources to find new and effective solutions
Timeline
Medicaid Eligibility Specialist - Accenture Solutions
09.2023 - 06.2024
Remote Customer Service Agent/Medicare Customer Service Representative - Maximus
11.2020 - 02.2023
Certified Occupancy Specialist-Section 8 - Homestead Housing
07.2019 - 09.2021
Miami Killian Senior High School - High School Diploma,
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