Danielle Becker
Mc Kenzie,United States
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Accommodating Works Advisor with Number years of experience providing guidance to job seekers by recommending training activities, identifying skill gaps and discussing career and education options. Responsive and reliable professional proficient in job interview techniques and Software. Dedicated to increasing job opportunities by cultivating strong relationships with employers and job seekers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Medicaid Eligibility Specialist
Elevate Patient Financial Services
Tennessee
07.2023 - Current
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Worked effectively with staff from all departments to coordinate resolutions.
Lifestyle Coordinator
Dogwood Pointe
Milan, TN
08.2021 - 07.2023
- Enhanced member satisfaction by implementing diverse and engaging lifestyle programs.
- Developed strong relationships with local vendors, securing exclusive deals for community events.
- Increased community engagement through the organization of various social activities and gatherings.
- Boosted event attendance by creating targeted marketing materials and utilizing online platforms for promotion.
- Facilitated communication between residents in order to build a sense of camaraderie within the neighborhood.
- Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
- Collaborated with residents to identify interests and preferences, tailoring programs accordingly.
- Provided exceptional customer service when responding to inquiries from members regarding upcoming events or addressing concerns about past activities.
- Implemented feedback mechanisms such as surveys or suggestion boxes in order to maintain open dialogue with residents regarding their opinions on programming.
- Conducted regular assessments of program effectiveness, making adjustments as needed to enhance offerings.
- Continuously researched industry trends in order to stay current on popular lifestyle themes or event ideas.
- Promoted health and wellness initiatives through the organization of fitness classes and workshops.
- Recruited volunteers for various community projects, strengthening connections between members while supporting local causes.
Documentation Specialist
Accenture
09.2021 - 09.2022
- Improved document organization by implementing a comprehensive filing system for easy access and retrieval.
- Streamlined documentation processes for increased efficiency in project completion and reduced errors.
- Enhanced company compliance with industry standards by conducting thorough reviews of all documentation and making necessary revisions.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
- Modeled innovative solutions to respond to organizational needs.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Organized routine interdepartmental meetings to facilitate effective communication and collaboration regarding documentation updates.
- Collaborated with subject matter experts to ensure accuracy and completeness of technical documentation, resulting in fewer revisions needed postpublication.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
- Oversaw performance of team of technical writers, assigned resources and updated management on projects
- Created information architecture to format content and method of distribution.
- Interviewed software engineers, support staff and quality assurance personnel to understand functionality for documentation needs.
Volunteer Coordinator
Caris Healthcare
Knoxville, TN
02.2019 - 09.2021
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Scheduling Coordinator
A Place Called Home Residential Care
Paris, TN
10.2015 - 02.2019
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Store Manager
RadioShack
Paris, TN
09.2010 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Some College - Business Administration
Bethel University
Mckenzie, TNHigh School Diploma -
Mckenzie High School
Mckenzie, TN05.1997
Skills
- Eligibility Determination
- Application processing
- Policy Interpretation
- Medicaid knowledge
- Written Communication
- Multitasking
- Task Prioritization
- Effective communication skills
- Relationship Building
- Effective Communication
- Resource information
- Appointment Scheduling
- Organizational Skills
- Referral Coordination
- Telephone Etiquette
- Time management abilities
- Team building
- Analytical Thinking
- Goal Setting
- Data Compilation
- Self Motivation
- Adaptability and Flexibility
- Time Management
- Interpersonal Communication
- Continuous Improvement
- Problem-Solving
- Knowledgeable in Software
- Teamwork and Collaboration
- Application Review
- Documentation and paperwork
- Reliability
- Adaptability
- Excellent Communication
- Attention to Detail
- Analytical Skills
- Proficiency in Software
Timeline
Medicaid Eligibility Specialist
Elevate Patient Financial Services
07.2023 - Current
Documentation Specialist
Accenture
09.2021 - 09.2022
Lifestyle Coordinator
Dogwood Pointe
08.2021 - 07.2023
Volunteer Coordinator
Caris Healthcare
02.2019 - 09.2021
Scheduling Coordinator
A Place Called Home Residential Care
10.2015 - 02.2019
Store Manager
RadioShack
09.2010 - 06.2015
Some College - Business Administration
Bethel University
High School Diploma -
Mckenzie High School