Seasonal Ice Cream Parlor Shift Leader
CREAMERY
05.2023 - Current
- Led efficient, responsible, and reliable group of employees through morning and night shifts
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Greeted customers, served ice cream and other beverages as requested, cleaned up shop, served through rush orders, stocked freezers, maintained store cleanliness and appearance per manager requests.
