Abril Escareno
Phoenix,AZ
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. My experience is mostly in Memory care but i am flexible and ready to work wherever i am needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Medication Technician
The Retreat At Alameda
01.2022 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Assistant Manager
Curo Management
10.2020 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Representative
Teletech Customer Care Management
05.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Teacher
Life Skills Day Care Center
06.2017 - 05.2018
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
High School Diploma -
Life Skills High School Of Arizona
Phoenix, AZ05.2017
Skills
- exceptional patient care
- Maintaining Medication Records
- Medication Storage Compliance
- Daily living assistance
Certification
- CMT - Certified Medication Technician
Languages
Spanish
Professional Working
Timeline
Lead Medication Technician
The Retreat At Alameda
01.2022 - Current
Assistant Manager
Curo Management
10.2020 - 12.2021
Customer Service Representative
Teletech Customer Care Management
05.2018 - 01.2019
Lead Teacher
Life Skills Day Care Center
06.2017 - 05.2018
High School Diploma -
Life Skills High School Of Arizona