Lisa R. Manago
New York
Summary
Dedicated Life Skills Worker and Medication Technician specializing in patient care, wound management, and medication administration. Proven ability to collaborate effectively with interdisciplinary teams to deliver trauma-informed care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life Skills Worker / Medication Technician
Ability Beyond
Mt. Kisco
01.2015 - Current
- Delivered trauma-informed care alongside interdisciplinary teams to enhance client well-being.
- Coordinated appointments and communicated provider instructions for effective client management.
- Provided ADL support, wound care, G-tube feeding, and colostomy care using safe transfer techniques.
- Maintained medication inventory, updated MARs monthly, and collaborated with the pharmacy for controlled substances.
- Assisted nurses and physicians with straight catheter procedures and colostomy bag changes.
- Guided clients in establishing personal goals related to employment, education, and independent living.
- Train new staff when asked by management.
Registered Medical Assistant / Clinical Lead
WIHD
Valhalla
06.2019 - 02.2022
- I worked on one with my primary care doctor and specialists in neurology, ENT, dermatology, urology, podiatry, and ophthalmology.
- Performed EKGs, phlebotomy, injections, wound care, and specimen collection efficiently.
- Ensured the proper functioning of medical equipment before use.
- Verified insurance coverage and processed patient payments accurately.
- Relayed patient messages to physicians regarding concerns and treatment updates.
- Conducted patient interviews to compile health history and vital signs.
- Managed administrative tasks, including filing paperwork and preparing physician documents.
- Documented care in Epic/Cerner and coordinated authorizations while training new staff.
- Verified insurance coverage and processed payments from patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Operated equipment and machinery according to safety guidelines, autoclave.
Registered Medical Assistant (Temp)
Downtown Women OB/GYN
Manhattan
08.2021 - 12.2021
- Assisted in OB/GYN procedures, including LEEP, IUD insertions, and ultrasound preparation.
- Performed phlebotomy, urinalysis, pregnancy tests, and educated patients on care protocols.
- Prepared exam rooms and maintained cleanliness to support high-volume patient care.
- Adhered to HIPAA regulations while managing confidential patient information.
- Organized laboratory specimens for analysis and maintained lab results efficiently.
- Conducted patient assessments, documenting vital signs and medical histories accurately.
- Instructed patients on medication usage and treatment plans for effective care management.
- Facilitated patient flow by escorting individuals to exam rooms and explaining processes.
Education
ADN -
Hope College of Arts & Sciences
05.2026
A.S. Degree -
Bronx Community College
01.2011
RMA -
Ho-Ho-Kus Business College
01.2010
LPN Active - ASN
Hope College of Arts And Sciences
Pompano Beach, FLtrue
Skills
- Patient care and clinical support
- Wound and G-tube management
- Phlebotomy and EKG proficiency
- Trauma-informed behavioral health
- Medication administration and MARs
- EMR systems expertise: Epic, Cerner, Practice Fusion
- Staff mentoring and leadership
- Infection control practices
- Choking prevention techniques
- Heartsaver CPR AED (CPR AED)
- Exceptional patient care
- Fall prevention techniques
- Multitasking Abilities
Certification
- Medication Administration
- G-Tube Care
- CPR/AED
- NY Choking Prevention
- Infection Control
- Mandated Reporter
- License in LPN
- American Medical Technology RMA
Affiliations
I received honors for the Honor list for RMA, Bronx Community College. I received from the Department of Education in Reading for Sciences and Technologies, a certificate for participation in the New York Times clipping
Languages
English
Professional
References
References available upon request.
Timeline
Registered Medical Assistant (Temp)
Downtown Women OB/GYN
08.2021 - 12.2021
Registered Medical Assistant / Clinical Lead
WIHD
06.2019 - 02.2022
Life Skills Worker / Medication Technician
Ability Beyond
01.2015 - Current
ADN -
Hope College of Arts & Sciences
A.S. Degree -
Bronx Community College
RMA -
Ho-Ho-Kus Business College
LPN Active - ASN
Hope College of Arts And Sciences