Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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Abril Gonzalez

El Paso,TX

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Skilled in instructing, managing, and empowering staff to reach their full potential. Established expertise in elevating productivity levels and refining processes to enhance operational efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
El Paso, Texas
09.2022 - 03.2025
  • Supervised daily operations and maintained workflow efficiency in fast-paced environment.
  • Trained new staff on company procedures and safety protocols effectively.
  • Resolved customer complaints promptly to maintain high service quality standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

High School Diploma -

Chapin High School
El Paso, TX
06-2024

Skills

  • Staff training
  • Cash management
  • Customer service
  • Workplace safety standards
  • Quality assurance
  • Effective communication
  • Team building
  • Interpersonal skills
  • Self motivation
  • Reliability
  • Time management

Affiliations

"Passionate about outdoor activities such as hiking, which build physical endurance, resilience, and a goal-oriented mindset. Regularly practice meditation to cultivate mindfulness, focus, and emotional intelligence. Actively involved in church, contributing to a strong sense of community, leadership, and ethical values. Enjoy baking as a creative outlet that also emphasizes patience, precision, and attention to detail."

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Basic Life Support Certification

References

References available upon request.

Timeline

Shift Manager

McDonald's
09.2022 - 03.2025

High School Diploma -

Chapin High School