Abril Hernandez
Porter,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Team Member
Chick-fil-A
Humble, Texas
03.2022 - 03.2026
- Delivered food orders promptly to customers at various locations.
- Ensured order accuracy by double-checking items prior to departure, reducing errors.
- Handled customer inquiries and provided excellent service during deliveries.
- Communicated delays and issues with orders to customers, maintaining transparency and trust.
- Addressed customer complaints with empathy and professionalism, fostering positive relationships.
- Followed safety protocols for food handling and transportation procedures.
- Handled cash register transactions accurately and efficiently for customer orders.
- Provided coverage for team members by filling in different positions for 30 minutes, maintaining workflow.
Dasher
DoorDash
Kingwood, Texas
08.2017 - 01.2022
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Navigated customers address to efficiently optimize delivery routes and minimize delays.
- Communicated order status and delivery updates to keep customers informed.
- Ensured proper handling of food items throughout the entire delivery process.
- Adhered to company policies and procedures when delivering food orders.
- Documented time of delivery to record completion of order.
- Maintained positive attitude and diplomacy while interacting with customers and team members.
Education
High School Diploma -
Nimitz High School
Houston05-2018
Skills
- Good communication skills
- Positive and friendly attitude
- Customer service
- Food handling
- Cash handling
- Problem-Solving
- Multi-tasking
- Dependability
- Time management
- Respectful
References
- Julia Rhines: 832-776-1643
- Amber Coleman: 346-527-3369
Timeline
Delivery Driver/Team Member
Chick-fil-A
03.2022 - 03.2026
Dasher
DoorDash
08.2017 - 01.2022
High School Diploma -
Nimitz High School