Hi, I’m
Abril Sanchez Rosas
West Palm Beach,FL
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
1
year of professional experience
Work History
Ulta Beauty Inc.
Beauty Advisor
04.2022 - 02.2023
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
Rio De La Plata
Server
07.2022 - 01.2023
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Empire Beauty SchoolWest Palm Beach, FL
Cosmetology License from Cosmetology
09.2023
Inlet Grove High SchoolRiviera Beach, FL
High School Diploma
05.2022
Skills
- Call Volume and Quality Metrics
- Stocking and Replenishing
- Retail Sales Customer Service
- Administrative Support
- Revenue Growth
- Calm and Professional Under Pressure
- Dispute Resolution
- Membership Inquiries and Renewals
- Cash handling
- Sales expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Timeline
Server
Rio De La Plata
07.2022 - 01.2023
Beauty Advisor
Ulta Beauty Inc.
04.2022 - 02.2023
Empire Beauty School
Cosmetology License from Cosmetology
Inlet Grove High School
High School Diploma