Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abrisha Glaston

Houston,TX

Summary

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.

Overview

7
7
years of professional experience

Work History

Support Analyst

Access2Care
Houston, Texas
08.2022 - 07.2025
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Verified insurance eligibility prior to releasing protected health information.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Investigated and responded to customer inquiries related to billing issues.

Claims Representative

Harris Health Center
Houston, Texas
03.2020 - 06.2022
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
  • Coordinated with medical providers for additional documentation and clarifications.
  • Maintained up-to-date knowledge of healthcare regulations impacting claims processing.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.

Intake Representative

The Cigna Group
Houston, Texas
05.2018 - 06.2022
  • Facilitated communication between patients and healthcare providers for accurate information exchange.
  • Coordinated insurance verification and benefits eligibility for incoming patients.
  • Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
  • Utilized electronic health record systems to document patient interactions effectively.

Education

High School Diploma -

Dwight D. Eisenhower High School
Houston, TX

Skills

  • Billing resolution
  • Problem solving
  • Time management
  • Software knowledge
  • Data entry
  • Communication
  • Adaptability
  • Microsoft Office

Timeline

Support Analyst

Access2Care
08.2022 - 07.2025

Claims Representative

Harris Health Center
03.2020 - 06.2022

Intake Representative

The Cigna Group
05.2018 - 06.2022

High School Diploma -

Dwight D. Eisenhower High School
Abrisha Glaston