Jaime Howard
St. Cloud,FL
Summary
Dedicated and adaptable professional with a positive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute and support organizational goals.
Overview
12
12
years of professional experience
Work History
Corporate Support Representative
Registered Agents Inc
05.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and effective problem-solving techniques.
- Fostered relationships with clients across multiple states to facilitate business creation and expansion.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services.
- Managed high-stress situations while maintaining professionalism and effectively resolving disputes.
- Demonstrated high energy and professionalism while engaging with clients and staff to foster a positive environment.
- Assisted customers in navigating company website, enhancing overall user experience.
- Managed the full-cycle billing process, including invoice generation, adjustments, and payment processing.
- Responded proactively and positively to rapid change.
Customer Service Representative
Boggy Creek Airboat Adventures
05.2018 - 05.2024
- Managed client bookings and maintained accurate reservation records.
- Greeted customers and answered product questions across front-end service area.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Demonstrated enthusiasm and positivity when interacting with clients and staff.
- Quickly adjusted to changes to ensure smooth operations and client satisfaction.
- Balanced cash drawer and prepared end-of-shift cash reports.
- Maintained clean checkout station and organized front-end supplies.
- Supported team with restocking nearby merchandise and front-end coverage.
- Operated cash registers to process payments for goods and services.
Accounts Receivable Clerk
Boggy Creek Airboat Adventures
02.2015 - 05.2018
- Streamlined invoicing process and implemented efficient payment tracking system, enhancing cash flow.
- Followed up on overdue invoices and negotiated payment arrangements, reducing outstanding account balances.
- Resolved billing discrepancies with sales team, improving customer relationships and increasing client satisfaction.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships.
Education
FB9769278 - Esthetician
Osceola Technical College
Saint Cloud, FL 08.2021 - 12.2021
High School Diploma -
St. Cloud High School
Saint Cloud, FLSkills
- Product Knowledge
- Sales expertise
- Billing Software
- Billing resolution
- Account Management
- Scheduling
- Problem Resolution
- De-escalation techniques
- Problem-solving abilities
- Computer Proficiency
- Documentation
- Conflict Resolution
Timeline
Corporate Support Representative
Registered Agents Inc
05.2024 - Current
FB9769278 - Esthetician
Osceola Technical College
08.2021 - 12.2021
Customer Service Representative
Boggy Creek Airboat Adventures
05.2018 - 05.2024
Accounts Receivable Clerk
Boggy Creek Airboat Adventures
02.2015 - 05.2018
High School Diploma -
St. Cloud High School