Kalena Metzger
Shelley,ID
Summary
Detailed Support and Compliance Specialist known for having great organizational skills. Great at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Remote IBO Support/Corporate Compliance Specialist
Common Sense Wellness Worldwide
Meridian, ID
10.2019 - Current
- Assist customers with health & wellness product selection, ordering, returns, exchanges and technical support.
- Create spreadsheets to track customer orders, autoship orders, annual renewal fees, and payments.
- Ensure compliance with relevant accreditation standards and regulations.
Senior Compliance Officer & Asst. Support Manager
Q Sciences, LLC
Pleasant Grove, UT
10.2014 - 03.2019
- Developed and implemented comprehensive compliance policies and procedures.
- Conducted training sessions to educate employees on health & wellness products and company policies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled interviews for applicants and conducted initial screening interviews.
Distributor Support
Youngevity/GoFoods Global
Pleasant Grove, UT
02.2011 - 05.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL05-2016
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Customer Service
- Computer Skills
- Flexible and Adaptable
- Decision-Making
- Supervision and leadership
- Data Entry
Timeline
Remote IBO Support/Corporate Compliance Specialist
Common Sense Wellness Worldwide
10.2019 - Current
Senior Compliance Officer & Asst. Support Manager
Q Sciences, LLC
10.2014 - 03.2019
Distributor Support
Youngevity/GoFoods Global
02.2011 - 05.2014
Bachelor of Science - Healthcare Administration
Columbia Southern University