Abu bakar Jalloh
Scrum Master
New York,NY
Summary
Motivated Server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
HR Assistant
Union Tech Corporation.
03.2022 - 06.2023
- Handled 50+ onboarding processes for newly hired employees, including onboarding process for newly hired employees, which included the distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Server
Applebee's Grill + Bar
10.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Host
IHOP
12.2020 - 11.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Crew Member
Trader Joe's
05.2019 - 10.2020
- Provided excellent customer service to maintain relationships with consumers and acquire new customers.
- Increased awareness of Trader Joe's products through proactive customer interaction on the sales floor.
- Worked the register, assisted customers, bagged groceries, built displays, and stocked the produce and perishable items.
- Provided detailed product knowledge and coordinated returns & complaints for dissatisfied customers.
Education
Associate Degree - Business Management
Westchester Community College
Valhalla, NY12.2022
Skills
- Developing Rapport with Guests
- Preventive Maintenance
- Restaurant Operation
- Billing and Payment Processing
- Safe Food Handling
- Dining Area Maintenance
- Customer Service
- Attention to Detail
Timeline
HR Assistant
Union Tech Corporation.
03.2022 - 06.2023
Server
Applebee's Grill + Bar
10.2021 - 12.2022
Host
IHOP
12.2020 - 11.2021
Crew Member
Trader Joe's
05.2019 - 10.2020
Associate Degree - Business Management
Westchester Community College
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