ABUBAKAR KABBA

Working as a computer system technician for Phone and Pad Warehouse, we provide a unique service to Florida school districts, which include Broward School District and Palm Beach School District, with traditional technical support in specific fields that support education. It is a public service role that is equal parts challenging and rewarding.

As a System Technician, I'm on the front line of technology support. The role is highly varied and goes beyond simply fixing computers. Key duties include:

End-User Support: Providing direct technical assistance to teachers, administrators, and students. This includes troubleshooting hardware (laptops, desktops, interactive whiteboards, projectors, and operating systems).

Device Management: Deploying, configuring, and maintaining a massive fleet of student and staff devices, typically Chromebooks or Windows laptops, often using the Google enrollment system.

Network and Connectivity: Supporting the school's network infrastructure, including installing upgrades and new network switches, fiber cables, and Wi-Fi access points, ensuring stable internet connectivity for hundreds of simultaneous users, and troubleshooting connectivity issues in classrooms and offices.

Audiovisual (AV) Support: Setting up and troubleshooting classroom technology, like smart boards, audio systems, and cameras, which are critical for modern instruction.

The primary reward is knowing your work directly supports education, and empowers students and teachers. Fixing a projector allows a science lesson to proceed, and setting up a laptop helps a student complete their project. The impact is tangible.

Receiving Orders: Receive orders through various channels—email, EDI (Electronic Data Interchange), online portals, phone, or fax, and process customer orders using inventory management systems.

Meticulously enter all order details into the company's ERP, or order management system. This includes customer information and shipping address, product SKU numbers, quantities ordered, agreed-upon pricing, and discounts.

Accuracy Check: Double-check for errors in product codes, quantities, and pricing to prevent costly shipping mistakes, or billing disputes.

Computer Hardware Technician: Serve as a sole desktop computer technician.

• Collaborated with cross-functional teams to enhance system performance and reliability during installations.
• Analyzed technical specifications to meet project requirements and standards effectively.
• Led troubleshooting efforts for complex hardware and software issues, optimizing resolution timelines.
• Diagnosed hardware issues and repaired computer systems efficiently.
• Installed and configured operating systems and software applications.
• Provided technical support to clients via phone and in-person interactions.
• Collaborated with team members to streamline troubleshooting processes.
• Executed responsibilities as the sole desktop computer technician, ensuring optimal hardware performance.

Serve as a sole Network Administrator

• Managed network configurations and security protocols for client systems.
• Monitored network performance and resolved connectivity issues promptly.
• Implemented software updates and patches across multiple devices.
• Provided technical support and troubleshooting for end-users daily.
• Conducted regular backups to ensure data integrity and recovery options.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.

• Assembled and configured computer components following industry standards and manufacturer specifications.
• Trained junior technicians on troubleshooting techniques and effective use of diagnostic tools.
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed operating systems including Windows 7, 8, XP, Linux and Mac OS X on desktops and laptops.
• Installed, configured and maintained computer hardware, software systems, networks and peripherals.
• Configured hardware, devices, and software to set up work stations for employees.