Juan Del Moral
Lawndale,CA
Summary
Dynamic IT professional with over a decade of experience managing large-scale, multi-platform data centers, adept at optimizing operations and enhancing system performance. Proven expertise in troubleshooting, network configuration, and system maintenance, complemented by strong administrative skills that ensure consistent adherence to deadlines. A reliable team player committed to achieving results while adapting to evolving requirements, recognized for exceptional problem-solving abilities and effective communication. Prepared to deliver impactful solutions that drive operational efficiency and support organizational goals.
Overview
32
32
years of professional experience
Work History
Computer System Operations Technician
City Of Long Beach
Long Beach, CA
07.2006 - Current
- Responsible for monitoring client schedules on multiple LPARS and provided support for OS/390 computing environment using various JES2 commands, OS, TSO, SDSF, and includes RACF, JCL knowledge CA7, for Job restarts.
- Provide level 1 support for Data Center supported systems., Responsible for Level 1 (routine) operational processes, tasks, and service request tickets Remedy, TSO, SDSF, RACF
- Operated peripheral equipment for the printing of off-line tape output and JES2 on-line output.
- Working knowledge of Network Monitoring Tools Cisco Dashboard / What’s up Goal
- Notify appropriate personnel if problems occur.
- Monitor and respond to messages issued by systems through system monitoring tools.
- Working knowledge of tape management systems, Veritas Backups, ATL system.
- Interact with clients and other IT personnel regarding mid- range systems processing.
- Computer Operator
- Clearances: DOD secret (Not Active as of 03/2004)
- Improved workflow efficiency through process optimization and team collaboration.
- Conducted regular inspections of machinery to identify maintenance needs proactively.
- Developed training materials and manuals for technical procedures and best practices.
- Implemented troubleshooting strategies, reducing downtime during equipment failures.
- Collaborated with cross-functional teams to enhance operational procedures and service delivery.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Optimized network performance, conducting regular updates and patches to software systems.
Administrative Support Assistant
FEDERAL EMERGENCY MANAGEMENT AGENCY
09.2005 - 04.2006
- Provide administrative support to program specialists in grants or review.
- Provides support to grants management specialists in administrative duties.
- Gathers and prepares necessary documents related to grants.
- Enters pertinent information into an automated tracking system. Independently complete special research requests.
- Exchanges and develops information, resolves discrepancies, and makes recommendations about conflicting program-related materials.
- Consolidates the information into presentation format. Devises and implements an automated correspondence tracking and tracking system. Performs other duties as assigned.
Computer Operator Senior
CNA TRUST
Costa Mesa, CA
01.2004 - 01.2005
- Working knowledge of scheduling batch processing workflow across Windows platforms using Trust ware/SunGard software.
- Working knowledge of computer operations procedures
- Knowledge of Personal Computers: Windows 98/NT/2000, MS Office 2000 Suite, MS Exchange and Outlook client usage, Internet browsing.
- Working knowledge of tape management systems.
- Interact with clients and other IT personnel regarding mid- range systems processing.
Computer Operator Senior
Volt Information Sciences
San Diego, CA
10.2002 - 05.2004
- Responsible for monitoring client schedules on multiple LPARS and provided support for OS/390 computing environment using various JES2 commands, OS, TSO, SDSF, and CA7, for Job restarts.
- Managed workflow across UNIX and Windows platforms using CA Sysadmin software.
- Monitored Uninterruptible Power Supply (UPS), air conditioning, and door alarms.
- Notify appropriate personnel if problems occur.
- Monitor and respond to messages issued by systems through system monitoring tools.
- Consultant- Caterpillar Inc San Diego
Data Center Support
APR Consulting, Inc.
Diamond Bar, CA
02.2003 - 12.2003
- Performed complex and technical system design for voice and data technologies.
- Assisted with specialized technical functions; installed, maintained, and configured LAN and WAN support.
- Identify power cords from server to power receptacle.
- Identify location of unused power cables; identify receptacle type.
- Label cables with unique cable identifier and hostname of server/device
- Compare jack, IBE, and cable information against Excel spreadsheets.
- Pull power cables from PDU to desired server location.
- Physical cable inventory of patch panels (16)
- Consultant – Northrop Grumman Diamond Bar
Computer Operator Specialist
TRW Space & Electronics Group
Redondo Beach, CA
01.1994 - 03.2002
- Balanced processing and managed performance between two mainframe systems.
- Managed workflow across UNIX and NT platforms using CA Auto Sys software.
- Performed specialized tasks such as printing and reconciling the company Payroll system.
- As Master Terminal Operator, monitored and managed a 2000 terminal IMS network.
- Operated peripheral equipment for the printing of off-line tape output and JES2 on-line output.
- Reported and logged all hardware and software problems using Remedy.
- Managed a 50,000-volume computer tape library.
- Backup, restore and monitor all mainframe, mini, server, and personal computer systems in the data center. Enter all operations problems and system downtimes into appropriate logs.
- Participates in trouble shooting procedures for mid- range systems processing and network performance.
- Perform maintenance on automated tape library and tape rotation systems.
- Records problems and necessary information in appropriate logs (i.e., systems, remedy, customer equipment, telephone, etc.)
- Monitors and responds to information provided by systems and network monitoring software.
- Advises customers and users on computer procedures.
- Data Center, Network Operation Center, or Call Center experience.
- Keep Management aware of significant problems.
- Redondo Beach
- Computer Operations Experience
Education
Computer Management Information Systems
El Camino College
Torrance, CA01.2002
Skills
- Hardware: IBM OS/390 and Amdahl mainframe systems and related hardware, HP and Sun Unix systems, Xerox 9700-4135, IBM 428 Impact and IBM high-volume printing systems, Halon, Trace Tek
- Software: TSO, JES2, IMS, DB2, IDMS, CA7, CA1, CICS, Auto Cad 2000, CA AutoSys, Sysadmin, Remedy, MS Windows, Office products, Outlook, Lotus Notes, HP OpenView for Unix / Windows, Cool Alerts, Cisco Dashboard / What’s up Goal
- Patch management
- Server maintenance
- Asset management
- System monitoring
- System troubleshooting
- IT documentation
- Remote desktop support
Timeline
Computer System Operations Technician
City Of Long Beach
07.2006 - Current
Administrative Support Assistant
FEDERAL EMERGENCY MANAGEMENT AGENCY
09.2005 - 04.2006
Computer Operator Senior
CNA TRUST
01.2004 - 01.2005
Data Center Support
APR Consulting, Inc.
02.2003 - 12.2003
Computer Operator Senior
Volt Information Sciences
10.2002 - 05.2004
Computer Operator Specialist
TRW Space & Electronics Group
01.1994 - 03.2002
Computer Management Information Systems
El Camino College
Administrative Experience
- Performed various administrative duties for a self-directed work team including scheduling, timecard preparation, and daily status reports.
- Revised individuals’ work schedules to eliminate overtime usage.
- Received company award for participating in development and implementation of an innovative peer appraisal process.