Hi, I’m
Abubakar Mohamed
Auburn,ME
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams. Goal-oriented manager with distinguished experience in strong partnership, relationship building, and maintaining accounts and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
years of professional experience
Work History
2020 Companies Southlake, TX
Field Operations Manager
11.2021 - Current
Job overview
- Lead a team of 80+ Samsung Experience Consultants who sell and evangelize Samsung products in one of the country's most well-known retailers
- Maintaining an effective working relationship with the 2020 Field Sales Team and Samsung Management
- Provide coaching and mentorship across many levels within the organization
- Travel to assigned markets on a regular basis and effectively implement sales and operational strategies to enhance overall field performance
- Coordinate activities of the field retail team along with regional client management to meet and/or exceed sales goals and objectives
- Consistently hold each 2020 retail representative accountable for weekly and quarterly sales objectives
- Hold field retail team accountable for regions equipment, documentation, and operations pertaining to sales activities
- Successfully determine staffing requirements in accordance with client directives and provide suitable candidates for vacant territories
- Ensure each markets head count and reporting are true/correct by executing staffing & teaming up with the recruiting team
- Administer and document all counseling and terminations accurately and in a timely manner, while following established procedures
- Ensure field retail team meets established weekly/monthly productivity goals/quota
- Maintain proper headcount in assigned districts
OSL Retail ServicesSioux Falls, SD
District Manager
12.2020 - 11.2021
Job overview
- Managing, developing, and energizing dedicated district of prime retail locations, reporting directly to Regional Sales Director
- Supercharge sales by recruiting, training, assigning, scheduling, coaching, and mentoring district's awesome sales team
- Creating game-changing strategies for high-performing and underperforming locations
- Following procedures for on-boarding and off-boarding all employees as outlined by Operations and Human Resources
- Visiting stores in person to build face-to-face relationships and ensure everyone following policy
- Leading by example with integrity and professionalism to create a collaborative, open-door, team-first culture
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
Samsung ElectronicsRidgefield Park, NJ
Field Sales Manager
08.2018 - 12.2020
Job overview
- Built deep relationships with store managers, business owners, and distribution partner sales teams by employing industry expertise and knowledge, retail strategies, and sales tactics.
- Utilize sales reporting and other analytics to identify and prioritize high-opportunity store locations based on risks capitalizing on momentum. Data analytics include store, region, and national level sales data, industry data, store tier
- Manages territory social and promotional goods budget spend and ensures maximum ROI on funds. Increased YOY sales by 10%.
- Develops and executes territory-level action plan, which includes a variety of innovative customer-centric tactics
- Conduct routine survey of all in-store Samsung branded fixtures and displays and accurately record findings in CRM tool.
- Ensure all Samsung display devices are clean, functional, and available for customers to use
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
The Retail OutsourceCoral Gables, FL
National Account Executive
02.2017 - 08.2018
Job overview
- Build excitement in different territories of retailers I visit to provide motivation and education on all AT&T products and services.
- Be the smartest on the block regarding sales processes, products, services, promotions, company policies and general knowledge of the business.
- Meeting sales goals and know my monthly quotas.
- Lead sales events in National Retail locations to demonstrate products and increase retailer sales.
- Attend daily, weekly and monthly sales call with AT&T Corporate to obtain new information about changes within the product & service.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Bates CollegeLewiston , ME
Security Officer
12.2015 - 02.2017
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
Carbonite Inc.Lewiston, ME
Technical/Business Support/Mentor
10.2011 - 12.2015
Job overview
- Managed call flow and responded to technical support needs of customers.
- Researched, troubleshot, and resolved complex problems independently.
- Followed up with clients to ensure optimal customer satisfaction.
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
- Configured Servers, Cloud Backup, Tier 2 Support, Remote Assistance
- Restored lost files, up-sold clients, and maintained partnership
- Managed Consumer & Business Account Subscriptions
- Identified issues, analyzed information and provided solutions to problems
- Used Microsoft Word and other software tools to create documents and other communications
- Configured systems according to prescribed software and hardware frameworks
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
Best BuyAuburn, ME, United States
Computers/Mobile/Home Theater Specialists
08.2009 - 05.2014
Job overview
- Greeted customers in timely fashion, while quickly determining their needs.
- Placed special merchandise orders for customers.
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer questions about product availability and shipment times.
- Develop maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Flagship CinemasLewiston, ME
Staff Member
08.2007 - 08.2011
Job overview
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Volunteered to help at events, functions and company meetings.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets
Education
Central Maine Community CollegeAuburn, ME
Associate of Applied Science from Criminal Justice
06.2022
Lewiston High SchoolLewiston, ME
High School Diploma from General Studies
2010
University Overview
- Member of JMG (Jobs For Maine Graduate)
- Awarded CompTIA A+ Certification
Skills
- Account Management
- Talent & Sales Management
- Finance and Accounting Oversight
- Market Development
- Field Management
- Business Planning
- Strategic Planning
- Sales and Marketing
- Program Optimization
- Virtual and Cloud Technologies
- System and Network Security
- Data Center Migrations
- Operations Management
- Strategic Account Planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Operations Manager
2020 Companies
11.2021 - Current
District Manager
OSL Retail Services
12.2020 - 11.2021
Field Sales Manager
Samsung Electronics
08.2018 - 12.2020
National Account Executive
The Retail Outsource
02.2017 - 08.2018
Security Officer
Bates College
12.2015 - 02.2017
Technical/Business Support/Mentor
Carbonite Inc.
10.2011 - 12.2015
Computers/Mobile/Home Theater Specialists
Best Buy
08.2009 - 05.2014
Staff Member
Flagship Cinemas
08.2007 - 08.2011
Central Maine Community College
Associate of Applied Science from Criminal Justice
Lewiston High School
High School Diploma from General Studies
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