Johnathan Silvia
Palm Coast
Summary
Dynamic operations professional with a proven track record in enhancing business efficiency and productivity. Recognized for cultivating team collaboration and delivering substantial operational improvements, consistently driving results that align with organizational goals. Demonstrates exceptional reliability and adaptability to meet evolving business demands, excelling in strategic planning and process optimization to achieve sustainable growth. Committed to leveraging expertise to streamline operations and foster a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Field & Safety Operations Manager
Mears Transportation
Orlando, FL
09.2025 - Current
- Streamlined operational workflows to enhance service delivery and reduce turnaround times.
- Implemented cost-saving measures that improved overall efficiency and resource allocation.
- Led cross-functional teams in executing strategic initiatives to optimize transportation logistics.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Oversaw fleet management processes, ensuring optimal vehicle utilization and maintenance schedules.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored vehicle locations using GPS and routing software for efficient logistics management.
- Coordinated dispatch operations to ensure timely delivery of services.
- Managed scheduling and resource allocation to optimize fleet performance and minimize downtime.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of hundreds of fleet & affiliate vehicles.
Vice President, Operations
SUNRISE HOLDINGS LLC
Ormond Beach, FL
11.2022 - Current
- Oversee all customer service & public relations
- Oversee most R&D projects to grow the business
- Manage all aspects of Human Resources, team training, encouragement, motivation and payroll
- Oversee all aspects of accounting; GL Entry, A/R, A/P, Coding etc.
- Generate and monitor all monthly, quarterly & annual sales reports, P&L reports and company expense to ensure maximum efficiency
- Initiate annual and quarterly forecasts, budgets, and sales trends
- Network with lenders when needed on financial collaboration for expansion
- Directly oversee all permitting and business licensing
- Developed and implemented an inventory control & management system to reduce shrinkage and to order product according to needs and trends
- Assisted with POS development, implementation & management
- Coordinated all web sales & third party proto-base monitoring & accounting software
- Created and implemented a marketing & advertising strategy
- Monitored and administered online marketing platforms and social media
- Focus on brand awareness & reputation management
- Built relationships and partnerships within the community, and local nonprofit agencies
- Strategically plan and implement new products to increase revenue
- Worked in all entry level positions both Front and Back of House when needed
Chief Executive Officer
POSEIDON FERRY LLC
Miami, FL
07.2020 - 08.2024
- Created and Implemented Ferry Services in Miami Florida
- Lobbied with State, Local and Federal Government for permitting required to launch ferry services
- Networked with municipality decision makers to create opportunities where none existed
- Researched and acquired all necessary permits and licenses to operate the business
- Performed permit, license and certificate renewals when needed
- Researched all local environmental studies to ensure services would not negatively impact aquatic environment and sea life
- Researched, developed, and implemented new products and services
- Adjusted products and schedules to maximize efficiency
- Created alternative revenue streams when possible
- Regularly monitored P&L, Budgets and Balance Sheet to maximize efficiency when possible
- Regularly monitored and audited bar, ticket, charter sales and inventories to ensure there was no shrinkage
- Focused on clean and concise record keeping and management
- Assisted in designing and implementing ticketing system and mobile applications
- Assisted in developing and implementing a strategic marketing strategy
- Assisted in the development and management of all Social Media Platforms
- Negotiated new terms, contracts, and pricing with vendors and financial institutions
- Built relationships with key stakeholders in the immediate area
- Created partnerships with other transit providers to build a more robust service
- Worked closely with the accounting team on day-to-day operations and reporting
- Compiled monthly auditing, forecasting, sales reports, and executive summaries for the board of directors
- Managed lender relationships and oversaw bank loans, lines of credit etc.
- Managed insurance company relationship and collaborated closely with them for items needed and cost reduction
- Personally hired, trained, and motivated staff
- Chose and nurtured management staff to create a solid management structure
- Conducted weekly management calls to ensure proper communication across all departments
- Continuously monitored for any relevant RFPs to grow the business
- Wrote and submitted solicitations for public subsidies
- Sought after and obtained all available grants and opportunities and applied for them when appropriate
- Wrote and submitted new proposals for new business when possible
- Performed many job-related tasks which are too many to list
General Manager
SEASTREAK LLC
New Bedford, MA
04.2010 - 07.2020
- Implemented and maintained WOW customer service standards
- Focused on P & L management
- Reconciled daily revenue & banking
- Compiled monthly auditing, forecasting & sales reports
- Managed charters, ticket sales & group sales
- Performed ticketing system maintenance as needed
- Handled and processed high volume inbound calls and emails
- Developed strategies for meeting and exceeding projected goals
- Created and implemented new products & services
- Oversaw all in house accounts (billing, collections)
- Directed food & beverage purchasing, budgeting, inventory control & pricing
- Coordinated all event planning & execution
- Monitored social media marketing & advertising campaigns.
- Developed innovative marketing concepts & projects
- Created and implemented new products and services
- Planned strategically for every aspect of the business to improve sales
- Built relationships with local community, businesses & government
- Established a plan for customer retention
- Assisted with accounts payable & receivable
- Supervised in excess of 150 employees
- Simultaneously managed seven office locations, four vessels and three shuttle busses
- Managed human resources, team training, encouragement & motivation
- Evaluated website analytics regularly to increase efficiency
- Worked closely with government officials to develop products to assist in economic development
- Developed, implemented, and maintain internal advertising sales program
- Sought out government contracts and available RFP’s
- Executed service proposals and when awarded, conformed the business to the guidelines set by government agencies
- Filed for new and renewed liquor licenses
- Responsible for full set up, mobilization, breakdown, and de-mob of all seasonal locations
- Negotiated best price contracts with vendors
- Created and implemented a full-service parking business model
- Initiated the community outreach program within the community
Education
Bachelor of Science - Business Administration
University of Massachusetts
North Dartmouth, MA05.2014
High School Diploma -
N.B. Vocational High School
New Bedford, MA06.1998
Skills
- Financial analysis
- Project management
- Inventory management
- Customer service
- Human resources
- Sales forecasting
- Budget management
- Data analysis
- Team building
- Partnership development
- Strategic planning
- Risk assessment
- Community engagement
- Corporate communications
- Forecasting
- Cross-functional team leadership
- Performance data analysis
- Operations management
- Budget oversight
- Proposals and presentations
- Performance monitoring
- Staff recruiting and retainment
- Team leadership
- Staff development
- Complex Problem-solving
- Profit objectives
- Documentation and reporting
- Proposal writing
- Budget administration
- Human resources management
- Business development
- Financial management
- Critical thinking
- Performance monitoring and evaluation
- Contract negotiation
- Operational oversight
- Budgeting and cost control
- Financial administration
- Operational leadership
- Business alliances
- Investor relations
- Financial leadership
- Administrative leadership
- Financial oversight
- Account management
- Negotiation
- Customer relations
- Revenue growth
- Business management
- Budget planning
- Profit & loss
- Executive leadership
- Problem-solving
- Organizational leadership
- Risk management
- Staff management
- Strategic visioning
- Operating budgets
- Business administration
- Operational efficiency
- Revenue generation
- Business planning
- Organizational management
- Corporate leadership
- Policy development
- New market penetration
- Cash management
- Strategic planning and execution
- Organizational development
- Cost analysis and savings
- Budget control
- Facilities management
- Safety management
- Strategy development
- Growth management
Awards
2014, 2015, 2016 – South Coast Chamber Small Business of the year nominee, 2015 – South coast Area Small Business Leader in Economic Development, 2015 – Jacobs Emerging Leadership Award Nominee, 2017 – South Coast Chamber Small Business of the year
Extracurricular Activities
Schwartz Center for Children – FFAC Committee Board 2013 - 2020 Southeastern Massachusetts Visitors Bureau – Vice President 2015 – 2018 Southeastern Massachusetts Visitors Bureau – President 2018 - 2020 Passenger Vessel Association – Regional Chairperson 2014 - 2016
References
References available upon request.
Timeline
Field & Safety Operations Manager
Mears Transportation
09.2025 - Current
Vice President, Operations
SUNRISE HOLDINGS LLC
11.2022 - Current
Chief Executive Officer
POSEIDON FERRY LLC
07.2020 - 08.2024
General Manager
SEASTREAK LLC
04.2010 - 07.2020
High School Diploma -
N.B. Vocational High School
Bachelor of Science - Business Administration
University of Massachusetts