Dynamic IT professional with nearly 10 years of experience in IT support, system administration, software development, and technical operations across government, corporate, and logistics sectors. Expertise in delivering exceptional desk-side and remote technical support, troubleshooting complex issues, and managing user access using tools such as Active Directory and ServiceNow. Proven track record in hardware and software deployment, system imaging, and equipment lifecycle management as part of high-volume refresh and IT operations projects. A strong background in web and Android application development complements leadership experience as a Team Leader in shipping operations, enhancing departmental workflows and fostering operational efficiency through comprehensive documentation and knowledge sharing.
Open To Work
Hi, I’m
Abubaker Atam
Coralville,IA
Summary
Overview
11
years of professional experience
1
Certificate
Work History
Kentro (IT Concepts Inc), U.S. Department of Veterans Affairs ESOMIowa City, IA, USA
Customer Service Engineer II
06.2025 - Current
Job overview
- Managed lifecycle and decommissioning activities for a variety of enterprise assets, facilitating the secure and systematic turn-in of laptops, workstations, and server-room equipment.
- Managed asset lifecycle for server nodes, network switches, routers, and storage arrays to ensure compliance with government regulations.
- Implemented rigorous media wiping procedures on storage devices, ensuring compliance with federal regulations for data protection.
- Delivered technical hardware support by diagnosing and replacing faulty components to sustain workflow for VA staff.
- Conducted thorough system log reviews and hardware health evaluations using Linux command line and Windows tools to facilitate effective decommissioning.
- Diagnosed and repaired software and hardware issues to maintain system uptime and ensure uninterrupted workflow for VA employees and veterans.
Whirlpool CorporationMiddle Amana, IA, USA
Team Leader, Shipping Department
12.2021 - 06.2025
Job overview
- Managed shipping department operations to facilitate efficient order fulfillment and maintain seamless coordination between warehouse systems and shipping workflows.
- Facilitated operation of critical systems, such as ICCA, ShipNow, SAP, and Zebra printers, to enhance shipment tracking, label printing, and resolution of technical issues.
- Facilitated technical assistance and basic system support for operators, escalating complex issues to internal IT or vendor support as necessary.
- Managed user access in Active Directory and ICCA to facilitate secure and efficient operations for operators and vendor personnel.
- Delivered comprehensive training sessions for 20+ operators, focusing on system usage, safety protocols, and revised SOPs to minimize errors.
- Created and sustained SOPs and OPLs to ensure process consistency and facilitate onboarding of new team members.
- Engaged with logistics teams, vendors, and IT to address shipment issues, enhancing operational efficiency across departments.
Whirlpool CorporationMiddle Amana, IA, USA
Shipping and Receiving Operator
05.2019 - 12.2021
Job overview
- Oversaw daily shipping and receiving operations, ensuring precise tracking, labeling, and staging of outbound and inbound goods.
- Managed adherence to shipping timelines while ensuring clean and orderly staging areas to facilitate seamless logistics operations.
- Coordinated teamwork efforts to meet production objectives, ensuring compliance with safety procedures and accurate equipment management.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
Whirlpool CorporationMiddle Amana, IA, USA
Plant Utility Technician
06.2018 - 05.2019
Job overview
- Executed preventative maintenance and repair on mechanical and electrical systems.
- Performed systematic inspections and diagnostics to ensure compliance with safety standards and optimal system functionality.
KSTManama, Bahrain
IT Support Specialist
01.2016 - 06.2018
Job overview
- Provided Tier 1 & 2 support for hardware, software, and networking issues.
- Managed enterprise user accounts and permissions via Active Directory.
- Configured and maintained Windows workstations and basic LAN infrastructure for a professional environment.
Nubicore TechnologyKhartoum, Sudan
Web Application & Android Apps Developer
10.2015 - 01.2016
Job overview
- Developed full-stack web and mobile applications using Java, PHP, and Python.
- Optimized application performance and wrote technical documentation for production environments.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Education
Omdurman Ahlia UniversityOmdurman, Sudan
B.S. from Computer Science
01-2015
University Overview
Skills
- Hybrid support services
- Hardware and software troubleshooting
- Collaborative teamwork
- Systems administration and networking
- Infrastructure implementation
- Physical Capability
- Team leadership
- Effective organizational skills
Certification
- Technical Support Fundamentals, Google #: ZS2TVUCKXPCG (09/2020)
- Programming for Everybody (Getting Started with Python), University of Michigan #: ENG7FDTZ5BZE (10/2020)
- Foundations of Cybersecurity, Google #: 7A4QSQ3KHUDR (07/2024)
Names of Languages Spoken
English, Arabic.
Timeline
Customer Service Engineer II
Kentro (IT Concepts Inc), U.S. Department of Veterans Affairs ESOM
06.2025 - Current
Team Leader, Shipping Department
Whirlpool Corporation
12.2021 - 06.2025
Shipping and Receiving Operator
Whirlpool Corporation
05.2019 - 12.2021
Plant Utility Technician
Whirlpool Corporation
06.2018 - 05.2019
IT Support Specialist
KST
01.2016 - 06.2018
Web Application & Android Apps Developer
Nubicore Technology
10.2015 - 01.2016
Omdurman Ahlia University
B.S. from Computer Science
Clearance
Clearance
Public TrustTotal Years of Relevant Experience
Total Years of Relevant Experience
9+