LaShonda Courtney
Stone Mountain,GA
Summary
Highly creative, goal-oriented, and results-driven professional leader seeking the position of CMS Supervisor at Loomis US. Focused on streamlining operations, decreasing costs, and promoting organizational safety, security, effectiveness and efficiency. Prioritizes achieving exceptional results by adhering to and enforcing company policies and procedures. Takes pride in maintaining and exceeding operational standards for both team, the organization and myself.
Overview
22
22
years of professional experience
Work History
Customer Service Engineer II
Burroughs Inc.
03.2017 - Current
- Be able to drive 50+ miles daily
- Maintain a safe driving record
- Install, de-install, upgrade, repair and maintain various models of ATMs, robotic equipment, cash recyclers, smart safes, kiosks and various other types of machines and equipment
- Install and upgrade hardware and software on equipment
- Train and assist with development of new hires
- Scheduling of tasks and technicians daily
- Maintain inventory, including shipping and receiving
- Train customers on use and preventative maintenance of equipment
- Assist FSM with daily operations
- Maintain company vehicle.
CIT Operations Supervisor
Loomis Armored US
04.2016 - 03.2017
- Manage the overall Operation of Cash In Transit as it relates to customer service, routing, scheduling, policies, procedures and communication
- Direct Supervision of 2-3 Ops Supervisors and 1 AST Lead.
Operations Supervisor
Loomis Armored US
10.2011 - 04.2016
- Assist with daily operation of logistic based company specializing in the transportation if money and valuables
- Follow up with customers daily in reference to pick up/delivery of change orders, sales, complaints and concerns
- Manage, control and reduce turn time and employee turnover
- Implement, issue and reinforce company’s policies and procedures
- Direct supervision of 80-100 employees
- Manage, assist and direct Control Room/Dispatch employees
- Compile/Implement tools and guides to improve operational efficiencies and productivity
- Assist with sales of company branded product, Safepoint
- Work effectively and efficiently with team of 5-7 Ops Supervisors
- Monthly training, certification and education of employees for Loomis training program (LTC)
- Conduct monthly safety and security meetings
- Scheduling and labor control
- Coordinate/Manage Loomis Defensive Driver Program “Driver Aware”
- Maintain/Schedule DOT certifications and Ga
- Weapon permit licensing
- Proficient in Loomis systems such as Go Green, Sofi, In-Route Tracking, and other systems used to measure and monitor transportation operations
- Coordinate training for new hires
- Coordinate training for new ASTs
- Developed AST training team to improve AST training
- Implement processes to improve ATM servicing to reduce errors
- Proactively steps up to absorb and manage duties during different times in absences of Branch Manager, Ops Manager, Weekend Supervisor, Ops Supervisor and Loss Prevention Manager
- Certified Firearms Classroom Instructor.
Vault Custodian
Loomis Armored US
04.2011 - 10.2011
- Check in/out liability for daily routes and foreign carriers
- Verify all liability under dual control
- Assist with balancing of vault inventory
- Complete daily paperwork
- Follow safety and security policies and procedures.
Armed Services Technician
Loomis Armored US
09.2007 - 04.2011
- Responsible for safe and secure pickup and delivery of customer’s liability or any items of value
- Complete daily route safely, effectively and efficiently
- Daily communication of route info such as address updates, safety and security issues, etc
- Train, develop and mentor new ASTs
- Daily control and security of liability from point of pickup to delivery
- Initialize Locks on ATM safes
- Deinstall ATM machines
- First Line Maintenance on ATM machines
- Maintain requirements for GA DOT and GA Weapon permits.
Assistant Manager
Rent A Center
06.2004 - 08.2005
- Assist with daily operation of retail store specializing in the sales and rental of furniture, appliance and electronics
- Assist with sales of merchandise and increasing rental accounts
- Train and assist account managers with delivery, set-up and service of new or previously rented merchandise
- Control daily and weekly inventory and labor hours
- Demonstrate excellent customer service skills
- Direct supervision of 5-6 employees
- Train and assist account managers with management and collections of 500+ accounts
- Utilize skip/trace system to track customers who have moved or skipped with merchandise.
Co-Manager
Wendy's International
10.2002 - 03.2004
- Assist Store Manager with overall operation of high volume fast food restaurant
- Scheduling and Labor Control
- Inventory control
- Implement and enforce policies and procedures
- Direct Supervision of 40-55 employees.
Education
Associate’s Degree in Christian Studies -
World Changers Bible College
08.2023
Nursing Major -
Gordon College
07.2007
Nursing Major -
Delgado Community College
08.1993
High School Equivalency Diploma -
Grace King Senior High
05.1991
Skills
- Budgeting and forecasting
- Risk management
- Customer relations specialist
- Employee relations
- Process improvement
- Performance evaluations
- Organized
- Work flow planning
- Dependable
- Detail-oriented
- Results driven
- Superb time management skills
- Natural leader
- Problem solver
- Logistics management
- Exceed deadlines
- Proficient in Microsoft Applications
Timeline
Customer Service Engineer II
Burroughs Inc.
03.2017 - Current
CIT Operations Supervisor
Loomis Armored US
04.2016 - 03.2017
Operations Supervisor
Loomis Armored US
10.2011 - 04.2016
Vault Custodian
Loomis Armored US
04.2011 - 10.2011
Armed Services Technician
Loomis Armored US
09.2007 - 04.2011
Assistant Manager
Rent A Center
06.2004 - 08.2005
Co-Manager
Wendy's International
10.2002 - 03.2004
Associate’s Degree in Christian Studies -
World Changers Bible College
Nursing Major -
Gordon College
Nursing Major -
Delgado Community College
High School Equivalency Diploma -
Grace King Senior High
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