Abu Hasin Ansari
Summary
PMP and CSM Certified Release Manager with 15+ years of IT experience. Skilled in managing and coordinating software release processes, maximizing team productivity, and delivering high-quality products. Known for fostering a positive work environment and transforming colleagues into collaborative partners.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staff Release & Incident Manager
Equinix
Frisco, TX
04.2023 - Current
- Streamlined key ITIL Service Management program through efficient implementation of best practice processes including Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
- Supervised and coordinated a diverse team of 10 Release coordinators situated in 3 different locations to optimize release support across various time zones.
- Collaborated with IT, Business, Product, and Leadership stakeholders to develop a comprehensive rollout release calendar for major, minor, and hotfix releases throughout the year.
- Streamlined PI planning, sprint work tracking, and change approval workflow by implementing Jira integration with service management tools for non-prod and prod deployments.
- Coordinated with 4 external partners and over 50 XFN stakeholders in the successful execution of project milestones.
- Implemented approval workflow in ServiceNow to manage Standard, Hotfix, and Emergency changes
- Published Change/ Release Metrics, SLAs, Retrospective review, and Go No Go meeting for major releases.
- Achieved successful implementation of Jarvis 2.0 at Equinix Global location by developing and overseeing a comprehensive Release schedule.
- Developed hypercare process models for post-production support on two mentioned projects
- Implemented support models with over 10 XFN sponsors, facilitated 6 on-call rotations, and integrated automation tags for improved efficiency in support form submission.
- Elevated SLA compliance for the Spend & Risk divisions above the company's target of 80%, through my efforts in influencing senior engineering staff. Spearheaded improvements in test coverage expansion while introducing timely critical issue alerts and automated tagging systems.
- Developed a comprehensive project plan encompassing POC testing, non-prod instance deployment, and signoff, as well as production planning.
- Oversaw the Equinix Change Management Board meeting to gain organizational approval for scheduled and urgent modifications.
- Developed ITIL process training material, process documentation, procedures and work instructions
- Developed strategies to enhance customer satisfaction and engagement by utilizing ServiceNow workflow, process improvements, and performance metrics.
Technical Release Manager
Anaplan
San Francisco, CA
05.2022 - 02.2023
- Managed ITIL Change, Release and Incident management process for SAP and on Prem/ SaaS products
- Managed prod deployment using Harness and Charm for various projects weekly and monthly major releases
- Implemented Jira dashboard for tracking sprint planning and tickets for each release
- Managed quarterly PI planning meeting as Release Train Engineer, worked with Dev, Business and products team in finalizing the scope of each release and sprint
- Led program-level meetings including Scrum of Scrums, system demos, and Program Increment (PI) planning using Miro, Jira Align, and MS Teams
- Facilitated Scrum events/activities and continue to educate the team on the value gained from them (including Sprint Planning, Daily Scrum Stand up, Sprint Review, Retrospective and Backlog Refinement).
Sr Release Manager
Samsara
San Francisco, CA
05.2021 - 06.2022
- Implemented and managed the release process for code through development, test and production environments
- Owned the daily process and activities for loading TPF (Transaction Processing Facility) code to the certification test systems
- Reduced critical incidents 25% year over year by setting up processes to evaluate changes for release readiness, ensuring changes are properly documented, quality control sign off and go through proper review boards
- Shortened release cycle from 7 weeks to 5 weeks for standard releases by working with various teams to compress timelines without compromising quality
- Documented quick start guide to outline processes for standard releases, emergency loads, production incidents, Release Calendar and last-minute system freezes, reduced recovery time while standardizing processes across multi-functional teams
- Maintained release schedule calendar, posting clear communications of process and milestones dates
- Facilitated Change Approval Board (CAB) meetings, determining release readiness
- Compiled and sent daily reports to executives advising weekly release activity, and to cross functional development teams to deliver test system load recaps and upcoming milestones and release activities.
Sr. Technical Release Manager
FIS
Fremont, California
07.2019 - 05.2021
- Develop and execute release management strategies, policies, and best practices to ensure efficient and reliable software releases
- Collaborate with cross-functional teams, including Development, Quality Assurance, Operations, and Product Management, to define release objectives and align them with business priorities
- Provide guidance and support to team members, facilitating their professional growth and development
- Oversee the design, implementation, and maintenance of release automation frameworks and tools to streamline the release process
- Drive continuous improvement in automation capabilities to enhance release efficiency, reduce manual interventions, and increase deployment frequency
- Manage the end-to-end coordination of software releases, ensuring seamless communication and collaboration among various stakeholders
- Develop release schedules, plans, and checklists to align with project timelines and business objectives
- Conduct risk assessments and develop contingency plans to address potential release-related challenges
- Work closely with the DevOps team to integrate CI/CD pipelines into the release process, enabling automated build, test, and deployment workflows
- Champion the adoption of DevOps principles to improve release velocity and reliability
- Define and monitor key release performance metrics, such as deployment frequency, success rate, and mean time to recovery (MTTR)
- Generate regular reports for stakeholders, highlighting release progress, challenges, and improvements
- Collaborate with business stakeholders, product owners, and senior leadership to ensure alignment of release plans with organizational goals
- Facilitate release readiness reviews and post-release retrospectives to gather feedback and drive continuous improvement.
Sr Release Manager
Asurion
Nashville, TN
05.2016 - 07.2019
- Deliver major releases across more than 50 devices for different technical operational functions with no interruption of IT service operations or trains running on daily schedules
- Planning, coordination and implementation of releases for software and hardware in DevOps and production environments
- Manage cross functional teams in testing, dev, QA, technical support and network operations for releases
- Ensure test plans and results are documented from Unit Testing, Assembly Testing and Build Phase
- Review and document release notes accordingly for business stakeholders and technical teams and obtain product owners' sign-off for the release
- Present release and schedule strategy to the executive board and business stakeholders in order to obtain a consensus “GO”
- Creation of change records in the HP Service Management tool, and obtain all the necessary documentation - and present the records at the CAB meetings for approval
- Mitigate any risks related to the interruption of IT Ops services during releases, and planning for support with the network operations teams
- Complete all post release activities; document any issues that may occur during the release and review them in a Post Implementation Review (PIR) session.
Sr Change Manager
Expedia
Seattle, WA
07.2014 - 05.2019
- Created and delivered global training with new ITSM product launches in ServiceNow and new Change Management processes
- Defined business requirements and responsible for User Acceptance Testing (UAT) for new enhancements in ServiceNow
- Chair CAB to review forward change schedule and releases, risk assessment, scheduling conflicts, and denial of changes to maintain the stability of the production environment
- SOX control owner and Internal Audit process owner responsible for maintaining Change Management compliance
- Continuously maturing Change Management processes and documentation to align with the business
- Developed and championed the Change Lite process to drive agile Release Management.
Lead Release Manager
Synechron
Nashville, TN
07.2010 - 06.2014
- Represent and act as liaison for Release Management for process and strategy improvements
- Responsible for driving and managing all release activities end-to-end
- Evangelize and drive continuous improvements with the release pipeline in AWS and development productivity
- Deliver and maintain Release Management's process requirements and related strategic goals
- SOX owner for Web Release Management
- Product Owner and Technical Program Manager (TPM) for EWE Engineering Tools.
Education
Master of Business Administration (M.B.A.) - Information Technology -
Assam Downtown University
Pune02.2014
Bachelor of Science (B.S.) - Science -
Pune University
Pune06.1999
Skills
- IT PMO Program Management
- Planning& Execution
- Communication & Coordination
- IT Software Release Program/Project Management
- End-to-end Cloud/SaaS Release Orchestration
- Migration Implementation/Go-Live Deployment
- Design & Implement DevOps Release Processes
- RACI matrix
- Release Scoping
- Scrum project management framework implementation
- DevOps Release Management
- CI/CD
- Environment Management
Accomplishments
- Oversaw the release planning and deployment of ECO Apps (60 Apps) across 30 countries, reaching a user base of 5 million within three years, as a segment of Asurion's Expansion plan targeting APAC, RMEA, Latin America, etc. This entailed collaboration with App stakeholders globally, infrastructure teams, Product Management, and Business Leadership.
- Implemented Change, Release, Incident, and Problem Management processes for Asurion, Expedia, and Juul Labs.
- Managed the SAP implementation (all modules) affecting approximately 200,000 users at HCL Technologies in 2010 and established change/release management processes for post-go-live enhancements.
- Managed transition from Acumatica to SAP S4 HANA at Juul Labs, from proof of concept and pilot to production rollout
- Currently overseeing JARVIS 2.0 and the Siebel Release plan, with a scheduled deployment to Equinix locations in APAC, EMEA, and North America.
- Implemented Opsera CI/CD pipelines to transition releases from manual to automated processes. Oversaw the implementation of ServiceNow ITSM processes at various organizations.
Certification
- PMP
- CSM
- SAFe
- ITIL Expert
Timeline
Staff Release & Incident Manager
Equinix
04.2023 - Current
Technical Release Manager
Anaplan
05.2022 - 02.2023
Sr Release Manager
Samsara
05.2021 - 06.2022
Sr. Technical Release Manager
FIS
07.2019 - 05.2021
Sr Release Manager
Asurion
05.2016 - 07.2019
Sr Change Manager
Expedia
07.2014 - 05.2019
Lead Release Manager
Synechron
07.2010 - 06.2014
Master of Business Administration (M.B.A.) - Information Technology -
Assam Downtown University
Bachelor of Science (B.S.) - Science -
Pune University
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