Abul Faisal
Buffalo,NY
Summary
Reliable front-end associate with a strong customer service background, accurate cash handling, and experience processing transactions, returns, and basic payment issues. Recognized for keeping checkout lines moving, maintaining organized work areas, and supporting a positive customer experience through active listening, friendly service, and dependable day-to-day front-end support.
Overview
26
26
years of professional experience
Work History
Front End Team Associate (Cashier & Front End)
Walmart Supercenter
Amherst, USA
07.2025 - Current
- Smile, greet and thank customers with a positive attitude.
- Processed customer purchases at Walmart Supercenter cash registers and self-checkout lanes.
- Scanned merchandise and applied correct prices during register transactions.
- Operated cash register efficiently and accurately. Accepted cash, card, check, gift card, digital payments and issued receipts, refunds, credits or change due to customers according to Walmart payment procedures.
- Bagged merchandise carefully and organized customer orders at checkout.
- Resolved basic payment issues and referred complex concerns to front-end supervisors.
- Supported front-end operations by restocking bags, receipt paper, and cashier supplies.
- Completed additional tasks assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or other age restricted products.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained the work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of the transaction.
Regional Engineer
Bangladesh Betar (A state owned Radio Broadcasting corporation of People’s Republic od Bangladesh)
, Bangladesh
12.2003 - 05.2023
- Managed radio broadcasting and transmission systems in the regional office.
- Inspected transmitters, receiver, antennas, studio equipment, audio processors, power systems, air-conditioning for broadcasting and transmitting operations.
- Supervised engineering staff supporting state owned radio broadcast services.
- Prepared monthly technical reports for broadcasting, equipment and infrastructure of the regional station.
Computer Programmer
Management Information System & Computer Department, Dhaka Electric Supply Authority (DESA)
, Bangladesh
03.2001 - 11.2003
- Processed and generated monthly electricity bills for consumers in Dhaka, Bangladesh.
- Used Oracle RDBMS and related application software for daily work tasks.
- Processed and generated financial and administrative monthly reports.
- Installed, maintained and troubleshooting hardware and software issues.
Teacher
National Institute of Information Technology (An India based IT training institute)
, Bangladesh
11.2000 - 02.2001
- Delivered training in NIIT information technology courses to enhance student understanding and engagement.
- Explained programming concepts through simple examples and demonstrations to facilitate student comprehension.
- Assessed student progress through assignments, quizzes, and practical tests
- Coordinated training lab sessions to ensure effective skill development. and classroom discipline
Education
M.Sc. - Applied Physics & Electronics
University of Dhaka
Bangladesh06-1996
B.Sc.(honors) - Applied Physics & Electronics
Dhaka University
Bangladesh06-1995
Higher Secondary Certificate (equivalent to Grade 12) -
Sylhet Cadet College
Bangladesh01-1991
School Secondary Certificate (equivalent to Grade 10) -
Sylhet Cadet College
Bangladesh01-1989
Skills
- Cash register operation
- Payment processing
- Cash handling
- Return processing
- Customer service and support
- Problem resolution
- Active listening
- Product knowledge
- Workplace safety
- Team coordination
- Computer proficiency
- Positive attitude
Timeline
Front End Team Associate (Cashier & Front End)
Walmart Supercenter
07.2025 - Current
Regional Engineer
Bangladesh Betar (A state owned Radio Broadcasting corporation of People’s Republic od Bangladesh)
12.2003 - 05.2023
Computer Programmer
Management Information System & Computer Department, Dhaka Electric Supply Authority (DESA)
03.2001 - 11.2003
Teacher
National Institute of Information Technology (An India based IT training institute)
11.2000 - 02.2001
M.Sc. - Applied Physics & Electronics
University of Dhaka
B.Sc.(honors) - Applied Physics & Electronics
Dhaka University
Higher Secondary Certificate (equivalent to Grade 12) -
Sylhet Cadet College
School Secondary Certificate (equivalent to Grade 10) -
Sylhet Cadet College