SABRINA MURPHY
Richland Hills
Summary
Results-oriented Customer Service Specialist with expertise in complaint resolution and customer retention. Proven ability to enhance shopping experiences through effective transaction management and problem-solving. Skilled in maintaining operational efficiency while fostering customer loyalty in fast-paced environments. Committed to maximizing customer satisfaction and supporting organizational goals with proactive service and support.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/Front End Cashier
Walmart
North Richland Hills
02.2025 - Current
- Serving as a Cashier at Walmart involves managing customer transactions with accuracy and efficiency. The role requires maintaining a friendly demeanor while ensuring a smooth checkout experience. Responsibilities extend beyond simple transactions to include addressing customer inquiries and resolving any issues that arise during the checkout process. Upholding the cleanliness and organization of the checkout area is also a key aspect of this position.
- Processed transactions quickly and accurately, contributing to customer satisfaction.
- Resolved customer complaints through effective communication, improving customer satisfaction.
- Addressed customer inquiries professionally, enhancing the shopping experience.
- Assisted customers with product inquiries and service requests.
- Processed returns, exchanges, and refunds, ensuring a seamless customer experience.
- Maintained knowledge of current promotions and store policies.
- Trained new cashiers on operational procedures, enhancing team efficiency.
- Trained new associates on customer service protocols and store operations.
Reservation Sales Agent
American Airlines
Fort Worth
04.2023 - 12.2023
- As a Reservation Sales Agent at American Airlines, the focus is on assisting customers with booking flights and addressing their travel needs. This role demands exceptional communication skills and the ability to work under pressure while providing accurate information. Navigating the complexities of airline reservations requires adaptability and a clear understanding of various travel protocols. The goal is to ensure customer satisfaction through effective service.
- Facilitated flight bookings, modifications, and cancellations efficiently.
- Managed customer inquiries regarding flight reservations and ticketing options.
- Utilized reservation systems to process bookings and modifications efficiently.
- Achieved high customer satisfaction ratings through attentive service.
- Resolved customer complaints related to reservations and travel concerns promptly.
- Converted calls to reservations by utilizing knowledge of amenities and services, enhancing customer decision-making.
- Collaborated with team members to streamline booking processes.
- Strengthened customer loyalty by promptly resolving complaints and service issues, fostering trust.
- Adhered strictly to data protection policies when dealing with confidential information.
Overnight Maintenance
Walmart
06.2022 - 04.2023
- In the Overnight Maintenance role at Walmart, responsibilities included ensuring the store's cleanliness and operational readiness for the following day. This position required a strong attention to detail and the ability to work independently during off-hours. Tasks involved restocking shelves, organizing inventory, and performing routine maintenance checks. The overall goal was to create a welcoming environment for customers upon store opening.
- Maintained store cleanliness during overnight shifts by organizing and sanitizing all areas to prepare for the next day.
- Completed essential maintenance tasks during overnight shifts to support overall store operations and readiness.
- Restocked merchandise on shelves overnight to ensure product availability for customers upon opening.
- Collaborated with the day staff to address any operational issues identified overnight.
Education
Graduate -
Birdville High School
North Richland Hills, TX06-2022
Skills
- Transaction management and cash handling
- Cash register operation
- Customer service and relationship management
- Appointment scheduling and POS system operation
- Multi-line phone systems operation
- Time management and multitasking
- Adaptability and problem solving
- Complaint resolution and attention to detail
- Team collaboration and communication
- Hospitality and accommodation skills
Timeline
Customer Service Associate/Front End Cashier
Walmart
02.2025 - Current
Reservation Sales Agent
American Airlines
04.2023 - 12.2023
Overnight Maintenance
Walmart
06.2022 - 04.2023
Graduate -
Birdville High School