Nicole Ludin
West Bend,WI
Summary
Results-driven cashier and customer service representative with strong organizational and problem-solving skills. I maintained an efficient checkout process and ensured customers' needs are met with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier/Front End Supervisor
Pick N Save
West Bend, Wisconsin
05.2022 - 03.2024
- Greeted customers warmly to create welcoming environment and enhance customer satisfaction.
- Resolved customer complaints with empathy to maintain customer loyalty and trust.
- Assisted customers with product inquiries and provided recommendations.
- Processed customer transactions efficiently. Handled cash, credit, and gift card transactions accurately.
- Maintained a clean and organized checkout area for an optimal customer experience.
- Answered incoming phone calls promptly, assisting customers with product availability and store locations.
Customer Service Representative
Goodwill Inc.
WEST BEND, WI
02.2018 - 05.2019
- Resolved customer complaints promptly, ensuring a positive experience and fostering customer loyalty.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on donation processes and store policies.
Education
Master of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO03-2026
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO07-2024
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO06-2022
Skills
- Transaction processing
- Cash handling
- Product knowledge
- Product returns
- Customer inquiries
- Conflict resolution
- Customer satisfaction
- Team collaboration
- Positive attitude
Timeline
Customer Service Cashier/Front End Supervisor
Pick N Save
05.2022 - 03.2024
Customer Service Representative
Goodwill Inc.
02.2018 - 05.2019
Master of Science - Healthcare Management
Colorado Technical University
Bachelor of Science - Healthcare Management
Colorado Technical University
Associate of Science - Healthcare Administration
Colorado Technical University