Angela Reister
Danville,KY
Summary
Results-driven Front End Customer Service Associate with relevant experience in fast-paced retail environments. Strengths lie in delivering exceptional customer service, resolving complaints, and managing cash transactions accurately. Demonstrated ability to improve customer satisfaction and loyalty while effectively coordinating with team members for smooth operations. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Overview
23
23
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Danville, KY
03.2001 - 03.2024
- Ensured compliance with company policies related to front end operations.
- Made sure all transactions were entered into the system correctly and promptly.
- Greeted customers warmly upon entering the store or on the phone call.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Maintained an organized system for keeping track of customer accounts and requests.
- Resolved customer complaints in a professional manner.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Utilized computer systems effectively in order to retrieve information quickly and accurately.
- Participated in training sessions designed to enhance my knowledge of product features and benefits.
- Assisted customers with account management tasks such as order tracking, payment processing and returns.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Some College (No Degree) - Business Management
LCC
Lexington, KYSkills
- Strong Work Ethic
- Customer Relationship Building
- Complaint Handling
- Professional Appearance
- Data Entry
- Payment Processing
- Administrative Support
- Customer Service
- Quality Control
- Promotional support
- Medical terminology knowledge
- Organizational Skills
- Employee Coaching
- Self Motivation
- Work Prioritization
- Adaptability and Flexibility
- POS Systems and Ordering Platforms
- Policies and Procedures Adherence
- Understanding Customer Needs
- Transaction Processing
- Sales Transactions
- Credit card payment processing
Timeline
Front End Customer Service Associate
Walmart
03.2001 - 03.2024
Some College (No Degree) - Business Management
LCC