Melina Jauregui
Los Angeles,CA
Summary
Personable, reliable, enthusiastic, dedicated Customer Service Representative with extensive experience in customer service and clerical work. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Self driven, and motivated to learn, maintain customer satisfaction and contribute to company success by hard work and attention to detail. Quick learner, results-oriented with demonstrated passion for building relationships, cultivating partnerships and wanting to grow in the Pharmaceutical Industry.
Overview
13
13
years of professional experience
Work History
Front End Customer Service Associate
Whole Foods
Los Angeles, California
10.2016 - 10.2020
- Handled cash transactions accurately according to established procedures and regulations.
- Assisted customers with account management tasks such as order tracking, payment processing and returns.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Provided customers with product information, prices, availability, and delivery options.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Worked collaboratively with team members to achieve goals.
- Processed orders quickly and accurately while adhering to company policies.
- Greeted customers warmly upon entering the store or on the phone call.
Retail Sales Associate
Charlotte Russe
Los Angeles, California
01.2012 - 01.2013
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Operated point-of-sale systems accurately to process payments from customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Hostess
PF Changs Restaurant
Beverly Hills, CA
06.2011 - 12.2011
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Verified reservations and wait times with customers.
Student Aide
L.A.U.S.D
Los Angeles, California
07.2007 - 06.2008
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Organized files in an efficient manner so that they are easily accessible when needed.
- Performed clerical duties such as typing letters or memos on behalf of faculty members.
- Ensured safety of students in various school settings.
Education
Some College (No Degree) - Political Science
Los Angeles City College
Los Angeles, CASkills
- Bilingual; fluent in English and Spanish
- Strong interpersonal skills
- Task Prioritization
- Self Motivation
- Attention to Detail
- Problem-solving aptitude
- Strong Work Ethic
- Time Management
- Microsoft Office
- Data Entry
- Customer Data Confidentiality
- Customer Relationship Building
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Front End Customer Service Associate
Whole Foods
10.2016 - 10.2020
Retail Sales Associate
Charlotte Russe
01.2012 - 01.2013
Hostess
PF Changs Restaurant
06.2011 - 12.2011
Student Aide
L.A.U.S.D
07.2007 - 06.2008
Some College (No Degree) - Political Science
Los Angeles City College